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4 - 3 <br />Orange County Comprehensive Parks and Recreation Master Plan <br /> CHAPTER 4 - Recreation Programs and Services <br />95% <br />91%91% <br />93% <br />91% <br />94% <br />Youth Teen Adult Family Camp Facility <br />Facility Type Reservations Attendance <br />Activity Rooms 123 3,007 <br />Picnic Shelters 158 7,938 <br />Gymnasiums 132 6,308 <br />Sports Fields 822 57,199 <br />Outdoor Tennis/Basketball 188 855 <br />B. Current Recreation Services <br /> <br />Table 4-2: Shows increased usage of online registration <br />Program Registration <br />Trends 2013 2012 2011 2009 2010 <br /> As of 9/15 <br />Recreation Division <br />Total Enrollment 3,883 4,374 4,003 1,813 2,475 <br /> <br />Online Registrations 1,564 1,787 317 0 0 <br /> <br />In 2011, Orange County residents were introduced <br />to online program registrations and facility <br />reservations via RecTrac software. Today, online <br />enrollment represents 40% of all program <br />registrations, providing convenience and <br />accessibility. Total program enrollment has <br />increased by 41% from 2009 to 2013 with the larg- <br />est increases occurring in youth soccer and summer <br />enrichment programs. Facility use reservations are <br />shown below. <br />Table 4-3: Facility Reservations by type <br />Table 4-4 : Customer Satisfaction <br />In Fiscal Year 2011-2012 over 1,000 Customer Satis- <br />faction Evaluation Surveys were received from pro- <br />gram participants and facility users. The evaluations <br />were broken into six categories: youth programs, <br />teen programs, adult programs, family programs, <br />camps, and facilities. Satisfaction was over 90% in <br />all categories as shown in the table below. <br />C. Other Public Parks, Recreation and Related <br /> Services Offered by Orange County <br /> <br />Orange County Department on Aging offers <br />programs and services to older adults in Orange <br />County. Programs and services are offered in two <br />senior centers. Program areas include arts & crafts, <br />athletics, enrichment classes, Senior Games and <br />special events. More information about these <br />programs may be found at the Department on Aging <br />website: http://orangecountync.gov/aging/index.asp <br />and the Senior Times publication. <br /> <br />The Orange County Cooperative Extension offers 4-H <br />Development and Health and Nutrition training. The <br />Orange County Library programs include Storytime, <br />school-aged programs and a teen center with oppor- <br />tunities to be a teen volunteer. The Health <br />Department covers areas such as health care/ <br />nutrition services and health education. For more <br />information on the Orange County Departments’ <br />programs listed above visit: http://oangecountync.gov <br /> <br />The Orange County SportsPlex is owned by Orange <br />County while the operation of the facility is managed <br />by a private contractor. Programs and services <br />offered include camps, figure skating, hockey, <br />aquatics and fitness programs. The Central Orange <br />Senior Center located adjacent to the SportsPlex, <br />provides convenient access for senior citizens. More <br />information about Orange County SportsPlex may be <br />found at: http://www.trianglesportsplex.com/ <br /> CUSTOMERS SATISFIED AND ABOVE FY 2011-2012 <br />4 <br />55