Orange County NC Website
1 <br />2 <br />3 <br />4 <br />5 <br />6 <br />7 <br />8 <br />9 <br />10 <br />11 <br />12 <br />13 <br />14 <br />15 <br />16 <br />17 <br />18 <br />19 <br />20 <br />21 <br />22 <br />23 <br />24 <br />25 <br />26 <br />27 <br />28 <br />29 <br />30 <br />31 <br />32 <br />33 <br />34 <br />35 <br />36 <br />37 <br />38 <br />39 <br />40 <br />41 <br />42 <br />43 <br />44 <br />45 <br />46 <br />47 <br />48 <br />49 <br />50 <br />7 <br />Sewers for the Historic Rogers Road Area <br />Sewer installation began in the fall of 2017. About 2,950 feet of sewer pipe has been installed to <br />date. This is approximately 15% of the 19,000 feet of pipe that will be installed. The project is <br />on schedule for completion in summer 2018. <br />Financial Management <br />Fiscal Year (FY) 2018 is the sixth consecutive year with no increase in our monthly water and <br />wastewater rates. We received an unmodified opinion from our independent auditors that our <br />financial statements fairly present our financial position. We continue to meet our financial <br />performance objectives, including the metric we use to measure the affordability of our <br />services. The average household in our area uses about 4,000 gallons per month of water and <br />sewer service; the annual cost of service at this level, $70.66 per month, is less than 1.5% of <br />median household income. <br />Affordability Outreach Program <br />2017 marked the second full year of OWASA's formal Affordability Outreach Program. We <br />continue to engage with over 20 social service agencies from across the county to increase <br />community awareness of options to manage and reduce OWASA bills and empower low - <br />income customers and the local agencies that serve them with information and tools to manage <br />and reduce OWASA bills. Some of our notable efforts in 2017 include: <br />• A revenue - neutral transition from a seasonal water rate structure to a uniform water rate <br />structure for multi - family, master - metered customers to help with month -to -month water <br />bill budgeting for sub - metered tenants. <br />• The launch of a neighborhood conservation challenge (Save2Gain) in partnership with <br />Chapel Hill Public Housing. <br />• Promotion and completion of water use assessments to identify water saving strategies <br />for low- income customers, working through the local agencies that serve them. <br />• The implementation of a pay -by -text option for interested customers. <br />We continue to promote the on -bill contributions to the Care to Share customer assistance <br />program in our Blue Thumb customer newsletter, public events (like our Open Houses), and <br />website. In fiscal year 2017, the program raised over $5,400 in on -bill contributions from 1,038 <br />customers. We also promote direct contributions to the Inter -Faith Council. <br />In 2018, OWASA will consider a reduction in our service availability fees (renamed system <br />development fees) for all new connections to OWASA's water and sewer system, as well as the <br />creation of a new, low tier for homes that are 800 square feet or less. Additionally, the OWASA <br />Board of Directors will receive and discuss a proposal for Year 3 of the Affordability Outreach <br />Program Plan at our February 8, 2018 Work Session. <br />Fluoridating drinking water <br />On October 9, 2017, OWASA resumed fluoridation of drinking water to promote dental health <br />and in accord with recommendations of the US Centers for Disease Control, US Environmental <br />Protection Agency, US Public Health Service, NC Division of Public Health and the Orange <br />County Board of Health. Fluoridation resumed following completion of improvements to the <br />safety and reliability of the fluoride feed system at the Jones Ferry Road Water Treatment <br />Plant. <br />In February 2018, the Orange County Board of Health is scheduled to consider OWASA's <br />request for the Health Department to facilitate a County -wide process for periodic review of <br />drinking water fluoridation. <br />