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Page 2 of 2 ad Healthy Rewards For more information on the vision discount program through CIGNA's Healthy Rewards program, please call CIGNA member services at 1-566-622-2288, or you can log onto www.lnyCIGNA.com. The CIGNA Healthy Rewards Discount program includes discounts on lens, frames ,and non-disposable contacts. Once you have registered and signed in, click on the Health Resources/Web MD link at the top of the page. Near the bottom of the next webpage is the information on Healthy Reward Discount programs. Click on the drop down box and select Vision and Hearing Care to see the discounts and search for Healthy Rewards discount vision providers. The. discount program is very simple. All you have to do is show your CIGNA ID card and ask for the Healthy Rewards discount. There is no claim to be filed by you or the provider. Your ID card is your "savings" card at these Healthy Rewards providers. Remember, just because a provider offers a substantial discount on hardware, that doesn't mean it is the best deal. When in doubt, ask your chosen provider about discounts available to you as a patient. The discounts offered through Healthy Rewards are different than the cost of the eye exam benefit. Determining benefits: You or your provider can call CIGNA at 1-866-622-2288 to confirm the routine vision benefit. Once the provider verifies this information, they usually collect only the amount of the routine vision deductible. However, if they ask you to pay the full amount, please file the claim with CIGNA to be reimbursed for the claim minus the deductible amount. In-network providers: If your provider is part of CIGNA's Open Access Plus network, they are required to file the claim on your behalf. You will get an Explanation of Benefits (EOB) showing the amount of the bill, what is paid and what is due by you: What is due by you should be the same as the routine vision deductible on your employee benefit summary. After you receive the EOB, if you have paid more to this CIGNA provider (i.e. the specialist copay amount) than the routine vision deductible, call the provider to be reimbursed the difference. Out-of-network providers: If your provider is not part of CIGNA'S Open Access Plus network, they will most likely make you pay the bill in full. You will then submit a claim to CIGNA to get reimbursed for the amount that is more than the routine vision deductible. CIGNA claim forms are available in the Administrative Manual provided to your Human Resources department or on www.mvCIGNA.com. Specialists: If you choose to go to an ophthalmologist or optometrist that is listed under specialists in the CIGNA Open Access Plus Only online or paper directory, they may charge the specialist copay listed on your ID card. 9/27/2006