Orange County NC Website
Browse       Search
15 <br />Mr. John M. Link, Jr. - 4 - . August 10, 2006 <br />commitment that every measure possible is being taken to ensure that your employees receive excellent <br />care and customer service with The County Health Plan. <br />You requested that the NCACC provide you and your employees with some additional information on <br />these issues. We are attaching the following to be used by your staff with employees, and in the <br />meantime, the NCACC will work with its communications staff to draft something more formal for their <br />use: <br />• A highlight of "What's Enhanced /What's Different" between the plans. <br />• A list of 230 providers who have been added to the County Health Plan provider network by since <br />1/1/06. Since some employees receive care in counties other than Orange, we've included all of them <br />and they can be sorted by county in an on-line document. The program will continue to update HR <br />with new additions to the network statewide so that you all will be kept abreast of the progress the <br />program is making for all Member Groups. <br />I encourage you to utilize Michelle Love, your point person with the NCACC. She is able to meet with <br />you to discuss these and other needs that may surface. I also am available to meet with you should the <br />.need arise. <br />Thank you for bringing your concerns to our attention. I am confident that, as we move through the <br />second month post-transition, your staff will experience greater alleviation of issues, and I encourage <br />you to contact me if that is not the case. The NCACC stands behind the commitments made by our staff <br />to Orange County prior to the transition in February. As your membership organization, the NCACC <br />expects to exceed the expectations of our members by offering a robust group benefits program. <br />Sincerely, <br />David Thompson ~~ <br />Executive Director <br />cc: Susan Klakoff, NCACC Executive Director of Risk Management <br />Kim Kilda, NCACC Director of Marketing <br />Carolyn Meiners, NCACC Director of Customer Service <br />Michelle Love, NCACC Marketing Representative <br />Denise Sirnms, CIGNA Client Service Specialist <br />Valerie Scott, CIGNA Consultative Client Manager <br />Moses Carey, Orange County Board of County Commissioners <br />Dr. Tyrone Jackson, Orange County Human Resources Director <br />