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~U <br />number, that is why is important with police departments, courts and schools, to give <br />our two last names. If we don't we run the risk of getting confused with another <br />person. That was my case here , I got a call from Chiid Support a Ileging that I have <br />to support my child but I don't have a child. It was someone else with a last name <br />like mine but not me." Mexican immigrant. <br />Community contacts: <br />Community contacts are vital to the County's ability to work with LEP communities, <br />They can alleviate the barriers of language access and mistrust, Some of the <br />departments interviewed consider community contacts in the area to be under- <br />resourcedand overburdened. It appears that there is not a strong bridge with <br />community resources and our services, <br />F~cample: "We have a meeting with the neighbors related to concerns about <br />necessities in our neighborhood, we live here more than 10 years and we felt lack of <br />information about service,. I find some information in Spanish, but once I call nobody <br />speak Spanish, it seems there are important issues we can bring to the County <br />authorities, we have concerns, besides we live here for ten years, and we paid taxes, <br />we are residents here. I wonder if there are places like in my country to attend these <br />necessities. I talked to my church about because they probably know how we can <br />contact the government services in Spanish." Mexican immigrant. <br />Spanish Speaking Staff <br />Lack of immediate, on site, on-call assistance becomes an obstacle, even though the <br />departments have already developed voice mail and written materials, etc, There is <br />no one who can answer phone calls or assist walk-in clients immediately. The <br />departments have to contact a staff member from other departments to help with <br />translations or they have to wait for contract translators to become available, <br />F~cample: I like myjob because it lets me bring resources to my community and I <br />consider my self a link between them However, I am frequently out of work, because I <br />get sick with job stress related. I have to visit many families by myself and my <br />18 <br />