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Approved 9/20/2017 <br />316 Heidi Perry asked about the passengers - per -hour average and goal. She commented that Orange County is right <br />317 below the 3.6 goal at 1.6 or so. <br />318 <br />319 Peter Murphy said that on the Circulator, they have 8 passengers - per -hour; on the Chapel Hill route, they are <br />320 regularly at 2 passengers - per -hour, except during the summer when passengers drop below 2 per hour due to <br />321 students and workers not using transit services when the university is not in full session. On this route, the <br />322 department has still watched this passenger - per -hour number grow from 1.29 to 2 passengers - per -hour, hovering <br />323 over 2 passengers - per -hour at the end of this past school year, getting closer to the 3.6 target. When the <br />324 department looks at its entire service, they are higher than the 3.6 as a whole, when averaged. NCDOT's <br />325 comparisons with the other 14 counties put Orange County over the average of 3.6 passengers - per -hour but the <br />326 County is still working to make things better where applicable. <br />327 <br />328 Alex Castro asked if OPT has a way to connect passengers to a common bus stop. He said that the Maxway <br />329 Center used to be used as a place to connect OPT passengers with Go Triangle or Mebane. Alex Castro asked if <br />330 the County has connectivity with other service providers at this point, and if there is a common bus stop or a <br />331 common point where someone coming in on the County's system can get on to another system's transit services. <br />332 <br />333 Peter Murphy said that the loss of the Maxway Center did hurt OPT services. Since then, the department has <br />334 revamped its timing so that it will correspond with others services. Some new services will meet -up at Durham Tech <br />335 Community College so that riders can transfer to another bus. <br />336 <br />337 Theo Letman said that there are some bus stop improvements on US 70 with park and ride services. <br />338 <br />339 Alyson West said that she thought it made sense to not set goals unless the department has the data it is putting <br />340 together. She also noted that the use of the ReMIX software will help show patterns that Staff may not have <br />341 expected, and then when the department is ready to set goals, they will be able to focus their resources and use <br />342 them wisely to get to where they want to go, instead of setting them in the abstract. <br />343 <br />344 Jenn Sykes added that goal- setting is not just the total ridership count or the like, but that if a lot of the use is <br />345 around ensuring that people get to medical services, making sure the alternatives for that reduce the amount so <br />346 citizen rides can go down and bus rides can go up. There are more people engaging with the systems at UNC or <br />347 Duke. The metric may not come out as the total number of riders but in other changes like people calling Social <br />348 Services to come out to their houses. <br />349 <br />350 Theo Letman said that there are a number of quality performance indicators (APIs) that Staff considers to best <br />351 match riders with the County's resources. <br />352 <br />353 Jenn Sykes said that it is important to look outside just the transit point of view to determine advocacy for services. <br />354 <br />355 Theo Letman showed an example of a regional bus stop with the new logo on the bus stop sign. <br />356 <br />357 Peter Murphy added that the bus stop sign example shows how Go Triangle is adding the County's new logo and <br />358 phone number to the information on the shared bus stop sign, so that coordinating the transit services are centered <br />359 on one bus stop sign instead of 3 different ones. <br />360 <br />361 Alex Castro asked if the bus stop signs could show arrivals times for buses. <br />362 <br />363 Theo Letman said that the bus stop schedules are in new bus stop sign holders at the stops. <br />364 <br />365 Heidi Perry asked that sign holders at bus stops be placed at more accessible heights. <br />366 <br />367 David Laudicina spoke about his recent experience riding the bus with his wife. He said that he was impressed with <br />368 the service and that the bus driver was very personable, professional, and answered all of their questions. He <br />7 <br />