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Approved 9/20/2017 158 Peter Murphy continued the presentation. He said that Staff will be working on the CTS software upgrade. It took a 159 long time for sign -offs on the software review but everything has been approved. This upgrade includes the addition 160 of a Medicaid batch - filling module which goes along with EMT Medicaid billing and will cut down on steps. Staff put 161 in for a grant to cover the cost of this module, which NCDOT awarded to the department at 100 percent. The 162 department will begin doing its billing through NC Tracks. 163 164 Ted Triebel asked who submitted the grant. 165 166 Peter Murphy answered that Staff submitted the grant application. 167 168 Ted Triebel said that the department ought to be commended for that. Good job. 169 170 Peter Murphy thanked him. 171 172 Jenn Sykes asked if there is still funding in the budget for part time help with Medicaid billing and the software. 173 174 Theo Letman answered that no, they are going to work on it with the staff they have but hope to have assistance 175 next year. 176 177 Alex Castro asked about maintenance and if the department works within other Orange County departments on 178 mechanic issues. How does this work? 179 180 Theo Letman answered that Orange County Motor Pool maintains their vehicles. They are in -line with EMS vehicles 181 and Sheriff's Department vehicles. This is a limited service. The department also does outside service repair. Many 182 of their vehicles are still under warranty or towards the end of the warranty period, so these vehicles are often 183 serviced by dealerships and other maintenance shops. 184 185 Alex Castro asked if the department has enough spare vehicles to help maintain operations if there is a major 186 maintenance issue. 187 188 Theo Letman answered that they have a slight spare ratio for keeping the maximum amount of vehicles on the 189 road, but it is challenging, especially during the summer when air conditioning has to run all the time, causing 190 vehicles to go down more frequently. The department is working with NCDOT to have more reliable vehicles and to 191 replace more vehicles on schedule. Mr. Letman has noticed that on average, vehicles are 7 years -old. There were 192 some misunderstandings about when replacement should happened, based only on mileage. However, the 193 regulations say that replacement should be based on number of years or mileage a vehicle is in service. Mr. 194 Letman is trying to get vehicles maintained faster by basing replacement on years in service. 195 196 Peter Murphy spoke about REMIX Software. Staff can put a route into the system and the software will report how 197 many people are within certain distance to the route (similar style to Google Maps), their economic background, 198 how many households are without a vehicle, and other such data that has been merged from a number of sources, 199 including Census data. This is a good tool for route - building. 200 201 AGENDA ITEM 5A. REMANDING AND MARKETING EFFORT (THEO LETMAN) 202 203 Theo Letman reviewed the Rebranding item. He said that Staff is looking forward to the re- marketing and rebranding 204 of service and the transit fleet. The goal is to create more identity for the County's transit services and to address 205 feedback from BOCC members and community members requesting more information on the extensive services. 206 The department collaborated with the County's Community Relations Department and came -up with a new logo 207 (shown in presentation). The acronym of "OPT" is proposed to be replaced with "Orange County Public 208 Transportation." Mr. Letman explained that the department will be rolling -out the new logo with the new buses. 209 F.