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DocuSign Envelope ID: AAB342A1- 84D6- 4FD9- BC12- 585C2F446C71 <br />illy <br />Orange County <br />P.O. Box 8181 <br />Hillsborough, NC 27278 <br />Willis of North Carolina, Inc. <br />214 North Tryon Street, Suite 2500 <br />Charlotte, NC 28215 <br />SERVICE AGREEMENT <br />This Service Agreement (this "Agreement ") is made by and between Orange County and Willis of North <br />Carolina, Inc. (`Willis Towers Watson ") as follows: <br />1.0. Services and Responsibilities <br />1.1 We are committed to acting in your best interests in providing services to you. <br />We will place the following lines of insurance coverages for you (the "Coverages ") <br />• Environmental Pollution Liability <br />• Storage Tank Liability <br />We will provide consulting service on other lines of coverages as requested: <br />• Workers' Compensation or Excess Workers' Compensation <br />• Commercial General Liability <br />• Business Automobile <br />• Umbrella Liability /Excess Liability <br />• Employment Practices Liability <br />• Crime <br />• All Risk Property Coverage <br />• Environmental Liability Coverage <br />We will provide other services described herein (collectively, the "Services "): <br />• Establish Business and Legal Resources (BLR) site by 6/1/2018 <br />• Complete 4 claim reviews by 11/30/2018 <br />■ All telephone calls, emails, written correspondence, etc. will be addressed within 24 <br />hours. <br />■ All policies will be delivered to Orange County within 30 days of receipt from the <br />carrier(s) to Willis. <br />■ Initial program design presented to Orange County no later than 30 days prior to <br />renewal. <br />■ As needed, consulting with the Risk Manager on any risk related issue <br />■ Loss Control Advocacy as needed <br />■ Claim Advocacy as needed <br />1.2 The Services we provide to you rely in significant part on the facts, information, and <br />direction provided by you or your authorized representatives. Accordingly, you must provide us with <br />complete and accurate information regarding your loss experience, risk exposures, changes in the <br />analysis or scope of your risk exposures, and any other information reasonably required or requested <br />by us or insurers. It is important to advise us of any changes in your business operations that may <br />Short Form PC Fee Agreement 5 Jan 2016 <br />Page 1 of 6 <br />