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DocuSign Envelope ID: AAB342A1- 84D6- 4FD9- BC12- 585C2F446C71 <br />1. Broker shall be located in North Carolina; licensed by and in good standing with <br />the State of North Carolina Department of Insurance; licenses shall be for all <br />lines of insurance applicable to a municipality's exposure. <br />2. Broker shall be sufficiently experienced in all insurance lines and risk <br />management services to provide expert, efficient, effective and reliable services <br />to the County. <br />3. Broker shall have extensive and continuous relationships with the insurance <br />markets necessary to provide the County with superior insurance alternatives <br />that meet the County's needs and are favorably priced relative to the risk and <br />current market. Broker shall have access to and will obtain coverage from <br />carriers with experience providing insurance coverage to public entities. <br />4. Broker shall provide continuity of services, by assigning a primary broker and a <br />back -up broker who will be: <br />a. Knowledgeable in the principles and practices of enterprise risk <br />management and specifically risk financing for public entities <br />b. Familiar with the County as a risk <br />c. Accessible to the County on short notice <br />d. Thoroughly knowledgeable and competent in insurance alternatives in <br />order to provide superior services to the County and <br />e. Knowledgeable in loss control and claim management services and best <br />practices. <br />5. Broker shall maintain the highest integrity in business relationships and practices <br />and shall make full and time disclosure to the County of any conflicts of interest <br />or dual relationships (For example: Ownership in a TPA, Carrier, etc.). Broker <br />shall become familiar with state statutes regarding gifts and favors for public <br />officers and employees, and shall adhere to those standards in the conduct of <br />County business. <br />6. Broker shall be insured by general liability, vehicle liability, cyber liability, <br />professional errors and omissions, and workers' compensation; Broker shall be <br />responsible for all employer taxes and social security due to the state and federal <br />governments; Broker shall be responsible for all funds handled by Broker on <br />behalf of the County, and shall carry a fidelity bond /crime coverage sufficient to <br />cover any losses of this nature; Broker shall not sub - contract without prior written <br />permission of the County. <br />7. Broker shall have the capability of working with the County to evaluate the <br />current plan of insurance policies and to recommend appropriate or <br />advantageous changes. Broker will have the ability and commitment to provide <br />the County with renewal placements in a timely manner, conducive to the <br />County's internal time requirements and maintenance of coverage. Broker will <br />secure and provide AM Best ratings of every carrier for which a coverage <br />proposal is sent. <br />8. Broker shall maintain office hours consistent with the County's core business <br />hours (M -F 8 :00 AM — 5:00 PM) and be available for emergent consultation after <br />hours. Broker shall respond to messages as soon as possible and always within <br />