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The failure of the LA to discover or notify the Contractor of deficiencies does not relieve <br /> the Contractor of its obligation to meet performance standards, maintain sound <br /> administrative and fiscal management, and assure equitable personnel and contractual <br /> requirements. The Contractor must identify the contact staff below for the financial and <br /> programmatic monitoring requirements. <br /> Financial Monittoring Contact: ``^^ <br /> 'CCA (�tktn -� j �-i5cOA <br /> Name/Title <br /> Programmatic Monitoring Contact: <br /> �0.mzq / <br /> Name/Title <br /> 21. COMPLAINTS AND HEARINGS: <br /> The Contractor shall have a complaint and hearing procedure for complaints and <br /> grievances by its employees, participants and third parties, including disappointed <br /> prospective subcontractors. The procedure may involve investigations by the Contractor <br /> and shall result in a written determination by the Contractor. <br /> The LA shall have a complaint and hearing procedure for complaints and grievances <br /> arising between Contractor and the LA and for appeal of certain complaints and <br /> grievances as described in the preceding paragraph. As to complaints and appeals <br /> governed by this paragraph, the LA shall have the authority to investigate and make <br /> findings, determinations and orders, including orders imposing corrective conditions and <br /> ordering sanctions, after the opportunity for a hearing. Where permitted under this <br /> Contract or by law, sanctions or conditions may be imposed prior to an oral hearing in an <br /> emergency situation. Orders of the LA may be appealed, where permissible, to the State, <br /> USDOI, or to the courts. <br /> The complaint and hearings procedures hereunder will comply with the Act and with <br /> State law. <br /> 22.PREVENTION OF CONFLICTING INTEREST: <br /> A. Interest of Contractor: <br /> The Contractor covenants that neither the Contractor nor its agents or current <br /> employees has an interest, nor shall acquire an interest, direct or indirect, which <br /> conflicts in any manner or degree with the performance of its service hereunder, or <br /> which would prevent, or tend to prevent, the satisfactory performance of the <br /> Contractor's service hereunder in an impartial and unbiased manner, or shall profit in <br /> any way by the services or activities of any program funded by WIOA. The <br /> Contractor further agrees that in the performance of this Contract an individual <br /> having any such interest shall not be employed by the Contractor as an agent, <br /> subcontractor or otherwise. <br /> Regional Partnership Workforce Development Board <br /> (Rev.6/7/17) Page 10 <br />