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DocuSign Envelope ID:71441 DDA-7E15-4159-A0F1-9E6104D56C41 <br /> cp Exhibit A.1 for Orange County, NC <br /> Disaster Recovery Feature Service Commitment <br /> CivicPlus will use commercially reasonable efforts to insure that in the event of a disaster that makes the Primary data center <br /> unavailable(defined below)Client site will be brought back online at a secondary data center(the "Service Commitment"). In the event <br /> CivicPlus does not meet the Service Commitment, you will be eligible to receive a Service Credit as described below. <br /> Definitions <br /> • "Datacenter availability"is determined by inability to provide or restore functions necessary to support the Service. Examples <br /> of necessary functions include but are not limited Cooling, Electrical, Sufficient Internet Access, Physical space, and Physical <br /> access. <br /> • A"Service Credit" is a dollar credit, calculated as set forth below, that we may credit back to an eligible account. <br /> • Recovery Time Objective(RTO)is the most anticipated time it will take to bring the service back online in the event of a data <br /> center event. <br /> • Recovery Point Objective(RPO)the amount of data lost that is considered acceptable. <br /> Service Commitments and Service Credits <br /> Service Credits are calculated as a percentage of the total charges paid by you (excluding one-time payments such as upfront <br /> payments)for the month accordance with the schedule below. <br /> Recovery Time Objective Service Credit Percentage <br /> 8 Hours 10%of one month's fee <br /> Recovery Point Objective Service Credit Percentage <br /> 24 Hours 10%of one month's fee <br /> Addendum 3 Page 4 of 4 <br /> CivicPlus•302 S.4th Street,Suite 500•Manhattan, KS 66502•www.CivicPlus.com <br /> Toll Free 888-228-2233•Accounting Ext.291 •Support Ext.307•Fax 785-587-8951 <br /> V.SLA03.01.16-0001 <br />