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DocuSign Envelope ID:71441 DDA-7E15-4159-A0F1-9E6104D56C41 <br /> cp Exhibit A.1 for Orange County, NC <br /> Addendum 3 to xhi i •1 Hosting, Support and Service Level Agreement <br /> Hosting Details <br /> Data Center • Highly Reliable Data Center <br /> • Managed Network Infrastructure <br /> • On-Site Power Backup& Generators <br /> • Multiple telecom/network providers <br /> • Fully redundant Network <br /> • Highly Secure Facility <br /> • 24/7/365 System Monitoring <br /> Hosting • Automated GCMS®Software Updates <br /> • Server Management& Monitoring <br /> • Multi-tiered Software Architecture <br /> • Server software updates&security patches <br /> • Database server updates&security patches <br /> • Antivirus management&updates <br /> • Server-class hardware from nationally recognized provider <br /> • Redundant firewall solutions <br /> • High performance SAN with N+2 reliability <br /> Bandwidth • Multiple network providers in place <br /> • Unlimited bandwidth usage for normal business operations (does not apply in the event of a <br /> cyber attack) <br /> • 22 Gb/s burst bandwidth <br /> • Emergency After-hours support, live agent(24/7) <br /> • On-line status monitor at data center <br /> • Event notification emails <br /> Disaster Recovery • Guaranteed recovery TIME objective(RTO)of 8 hours <br /> • Guaranteed recovery POINT objective (RPO)of 24 hours <br /> • Pre-emptive monitoring for disaster situations <br /> • Multiple data centers <br /> • Geographically diverse data centers <br /> DDoS Mitigation • Defined DDoS Attack Process <br /> • Identify attack source <br /> • Identify type of attack <br /> • Monitor attack for threshold engagement <br /> Addendum 3 Page 1 of 4 <br /> CivicPlus•302 S.4th Street,Suite 500•Manhattan, KS 66502•www.CivicPlus.com <br /> Toll Free 888-228-2233•Accounting Ext.291 •Support Ext.307•Fax 785-587-8951 <br /> V.SLA03.01.16-0001 <br />