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DocuSign Envelope ID: 364B59FA-42BE-4E61-913F-9E25D1C7A94F <br /> Attachment A - NC HMIS Scope of Work <br /> Defining the roles of the Michigan Coalition Against Homelessness(MCAH)as the HMIS Lead Agency, <br /> the North Carolina Coalition to End Homelessness(NCCEH) as the Local System Administrator, <br /> and the Orange County(The CoC)as the Continuum of Care. <br /> MIIlichiitipain7 Coa lit.iioin7 Algaliin7 L Horne essness iitipatlioin7 (as Lhe HMO!") II cad Agency): <br /> System Support <br /> MCAH will monitor the HMIS system to ensure its continued availability. MCAH will provide an emergency <br /> contact staff member who will be on call in case of system outage after-hours who will work with Bowman <br /> Systems to restore access. <br /> MCAH will serve as a liaison with Bowman Systems to correct any confirmed issues with existing system <br /> functionality. MCAH will provide appropriate follow-up with Bowman Systems through the life of the identified <br /> and submitted case. <br /> MCAH will make all Bowman produced reports available to Local System Administrators and Users with ART <br /> licenses as those reports are released by Bowman. <br /> MCAH will maintain all system wide standard assessments,those designated as NC HMIS assessments by MCAH <br /> staff,to ensure they are compliant with the HUD Data Standards. <br /> Help Desk and Technical Assistance Support <br /> MCAH will provide help desk support, Monday through Friday,from 9 AM to 5 PM Eastern Time,excluding <br /> holidays. The help desk will be available to answer Local System Administrator questions as well as work with <br /> both Agency staff and Local System Administrators to address more advanced Technical Assistance Questions. <br /> MCAH will provide advanced Technical Assistance for agencies and CoCs as requested by the Local System <br /> Administrator,CoC HMIS Lead Agency,or CoC Leadership. MCAH will attempt to fulfill all reasonable requests <br /> for advanced TA related to data, project design and coordination of providers and services within the system. <br /> Communication <br /> MCAH will host a regular Local System Administrators meeting during which key system news and issues will be <br /> identified,decisions regarding certain operational aspects of the system will be made by a consensus of LSAs <br /> and Local System Administrators will have an opportunity to ask questions and interact with each other and the <br /> MCAH staff regarding issues of importance as identified by them. <br /> MCAH will report out on activities performed,expenditures,and key system issues to the Governance <br /> Committee on a regular basis. This report will be available to all members of the Governance Committee,and <br /> may be used to review project activities at a local level. <br /> MCAH will communicate key system news and updates via a Local System Administrators Mailing List and <br /> System News. Updates will be communicated on an as needed basis,with critical updates posted in both <br /> locations as applicable. <br /> Training <br /> MCAH will provide an online, recorded webinar based library of trainings related to key system functionality and <br /> workflows. Where applicable,these trainings will be accompanied by paper data collection forms for the major <br /> Federal Partners'workflow,setup documentation for system functionality,and step-by-step guidance <br /> documentation. <br />