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19 <br /> When asked about retaliation, only 20% of families were concerned about the manager and/or owner <br /> getting back at them for complaints or requests. Of those families, all except one identified as Hispanic. <br /> On the other hand, 63%of families would file an anonymous complaint if that was available, signaling <br /> that retaliation may be a larger concern than the original data would suggest. <br /> One resident told the following story: <br /> "We complained about the potholes in the road for a long time. Finally, our manager bought gravel and <br /> filled in the holes. However, a few months later, rent went up a lot for everyone. We could never prove <br /> that it was because of gravel, but now we're afraid to complain about anything." <br /> a d.d..ti na1ll Oibsery ti.unns by the Survey'Team m. <br /> During survey administration, many families discussed the following concern with the survey team: <br /> Documentation Status:Although not collected in the survey, many families expressed that <br /> documentation status can be a significant obstacle, even for those families who have "mixed status" <br /> (the children are citizens, but the parents are not).The lack of legal status for parents can restrict the <br /> services that they are eligible to receive and can complicate other issues. For example, some mobile <br /> home residents have the signed title from the previous owner, but in order to put the title in their name <br /> they need a North Carolina driver's license, which they can't get if they're undocumented. Families are <br /> very interested in programs where they could put in work to buy a home and the land it sits on, but are <br /> concerned they may not qualify because of their documentation status.They are afraid that there may <br /> be similar limitations on alternatives offered through other government programs because of their <br /> status.There are also fears about benefitting from governmental housing support more generally, even <br /> if they qualify, because of the potential implications of publically recognizing their status. <br /> 11 <br />