Agenda - 08-18-1992 - Laserfiche WebLink

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i � ' L11 PC ARC/INFO® Software User Support policy (January 1, 1992 ) Terms To be eligible for PC ARClIIVFO User Support services, users should be aware of and adhere to the following terms: 1. PC ARC/INFO users must complete and return the product registration card (included in the PC ,ARCJ(NFO package) within 30 days following receipt of product. 2. Limited support is provided free of charge to registered users during a 90-day complimentary support period. The complimentary support period begins 15 days alter the date of shipment. Extended user support is available in 12 -month periods and must be purchased separately and in advance. 3. Fees for Primary and Secondary Support services (after the complimentary support term) are due and payable each year on the anniversary date (calculated as 20 days following shipment of the product from our offices plus the complimentary support term). 4. Primary and Secondary Support services for PC ARCJL;FO software do not automatically include support for PC NETWORKTM. Support for this product must be purchased separately. 5.. Annual fees are subject to change by ESRI without written notice. Fees due are based on the rates in effect at the time payment is due. Those paying in arrears or late (more than thirty days from invoice date) are subject to additional charges no greater than 18 percent per year. 6. User support fees must be kept up to date. Subscribers may not skip a year and then re- subscribe to user support at a later date without paying the fees applicable for the missed year(s) (inclusive of late fees). 7. Fees for support are nonrefundable. S. ESRI will ship all support materials (including those intended for secondary suppmrt subscriptions) to the primary technical point of contact. The contact will be responsible for distributing these materials to secondary support subscrib- ers and other appropriate individuals within the organization. It is the organization's responsibility to inform ESRI in writing of any change regarding the technical point of contact. 9. Release and revision are synonymous. They refer to the numbered product offerings, such as Release 3.4D of PC ARC/211F0 software. Version refers to the hardware platform and operating system - specific product offering. 10. PC ARC N'FO lfcenaes are all single -user licenses. Additional Terms for Multi -Copy Sites 11. Upon installation and verification of a new release or update from ESRI, destroy or return to ESRI all previous versions of the software and documentation. Remember that these products remain subject to the terms of the ESRI software - license and may not be transferred to any other person or entity. 12. Regardless of how many PC ARCJINFO aad ARCJINFO® software products a customer acquires, if support services are to be retained, support must be purchased for all products. 13. Each organization desiring User Support for multiple copies of a PC ARC/1N1FO software product must purchase one Primary Support subscription for every nice Secondary Support subscriptions. Users have the option to purchase Primary Support services in quantities greater than the specified ratios. Limitations 1. ESRrs support is limited to unmodified software distributed by ESRI. 2. ESRI does not provide user support for PC hardware, graphics cards and monitors. plotters, graphics printers, digitizers, modems, and so on, except to answer telephone questions of how supported devices interface to PC ARCANFO software. For example, ESRI can provide telephone assistance to help users build and test certain types of configuration riles used in PC ARCJINFO software, but cannot help connect hardware, guide users on building special cables, or set DIP switches on terminals, digitizers. and plotters. 3. ESRI publishes a document entitled PC ARC /INFO Technical Guide to Hardware Options. This guide lists all hardware requirements, options, and brand -name devices known to work with PC ARC/INFO software. ESRI will not support the use of, nor be responsible for, the performance of PC ARC/WO software on hardware not included among the supported devices listed in this guide. 4. Terms and conditions of this policy are subject to change by ESRI without written notice. ■ 380 New York Street, Redlands, CA 92373 ■ Telephone: 714-793 -2853 ■ Hotline Telephone: 714 -793 -ESRI ■ E-6