Agenda - 08-18-1992 - Laserfiche WebLink

Browse Search

ESM 43 ARCANFU® Software User Support Policy *� (January 1, 1992) Terms To be eligible for ARQ1NFO User Support services, users should be aware of and adhere to the following terms: 1. Full support is provided free of charge to users for the first 12 months after purchase. Thereafter, user support services. available in 12 -month periods, must be purchased annually in advance. 2. Fees for Primary and Secondary Support services (after the complimentary support term) are due and payable each year on the anniversary date (defined as the installation date or. if self- installed, 30 days following shipment from our offices). A single anniversary date is applied to all licenses. 3. Primary and Secondary Support services for ARC/WO software do not automatically include support for ARCM4FO TINTM, ARC/INFO NETWORK u. ARC/INFO COGO -, ARCM4F0 GRIDr", or ArcShc. Support for these products must be purchased separately. 4. Annual fees are subject to change by ESRI without written notice. Fees due are based on the rates in effect at the time payment is due. Those paying in arrears or late (more than thirty days from invoice date) are subject to additional charge, no greater than 18 percent per year. 6. User support subscription fees must be kept up to date. Subscribers may not slip a year and then re- subscribe to user support services at a later date without paying the applicable fees for the missed Year(s) (inclusive of late fees). 6. Fees for support services are nonrefundable. 7. ESRI will ship all support materials (including those intended for Secondary Support subscriptions) to the primary technical contact. That point of contact will be responsible for distributing these materials to Secondary Support subscrib- ere and other appropriate individuals within the organization. It is the organization's responsibility to inform ESR1 in writing of any change regarding the technical contact. 8. Release and revision are synonymous. They refer to the numbered product offerings, such as Release 6.0 of ARC/INFO software. Version refers-to the hardware platform and operating system - specific product offering, such as the Sun version of ARC( NFO software. 9. Floating licenses are limited to one user at a time. The software may be accessed by another workstation, terminal, or a PC acting as a terminal. Node - lacked licenses are locked to a specific CPU on the network and are distributed in sets of three seats called 3 -Paks. Other nodes on the network may access node - locked software only as terminals, not separate CPUs. Additional Terms for Multi -Copy Site* 10. Upon installation and verification of a new release or update from ESRI: destroy or return to ESRI all previous versions Of the software and documentation. Remember that these products remain subject to the terms of the ESRI software license and may not be transferred to any other person or entity. IL. Regardless of how many ARC/WO and PC ARC/AfF'O ®software products an organization licenses, if maintenance services are to be retained, support moat be purchased for all products and all extensions. 12. Each organization desiring user support services for multiple copies of the ARC NFO software must obtain Primary and Secondary Support in the following ratio: for Floating Licenses, one primary Support subscription for each nine Second. ary Support subscriptions; for Node - Locked 3 -Paks, one Primary Support subscription for each pine Secondary Support subscriptions. The two types of licenses may not be combined in calculating the ratio. Users have the option to purchase Primary Support services in quantities greater than the specified ratios. Limitations L ESRra support is limited to unmodified software distributed by ESRI. 2. ESRI fully supports Wo- software when user support service has been purchased from ESRL Otherwise, INFO user support must be arranged through Henco Software. Inc. If user support is not contracted through ESRI and a problem occurs while using INFO, ESRI will not be able to help. If the source of a problem is not clear, ESRI will help identify it and determine who can help correct it. 3. ESRI does not provide technical support for hardware, graphics curds and monitors, plotters, graphics printers, digitizers, modems, and so on, except to answer telephone questions of how supported devices interface to ARCANFO software, and this is limited to standard supported devices. For supported devices. see ARC/INFO Supported Device for each product revision and any applicable Last Moute Notes for that release. 4. Terms and conditions of this policy are subject to change by ESRI without written notice. ■ 380 New York Street, Redlands, CA 92373 ■ Telephone: 714793 -2853 ■ Hotline Telephone: 714793 -ESRI ■ E -5