Agenda - 08-18-1992 - Laserfiche WebLink

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provide you with the most up- to-date information about our products and what is happening throughout the GIS world. ARC News, a quarterly newspaper, is our way of sharing GIS news from ESRI and around the world. Each issue contains information about our current activities, new software developments, news from ARC/INFO user groups, highlights of many user projects using ARC/INFO software, and much more. Maintenance and Support Programs Complimentary Sup- port. Included in your purchase of ARCANFO software is a period rang- ing from 90 days to 12 months (depending on the platform) during which time you receive free sup- port. The installation and implementation phase of your ARC/INFO experience is a critical period. This is the time during which you are beginning to work with the system and are tailor- ing it to accomplish your GIS goals. Complimentary support expedites your familiarization with ARCANFO software and ensures that you have the help you may need to get started right. Support Options. At the end of your compli- mentary support period, it is highly recommended that you ensure continued support and maintenance by subscribing to one of our support programs. We offer both Primary and Secondary Support Programs in a two - tiered approach designed for economy. Primary Support. The three features unique to the Primary Support Program are the Techni- cal Support Service, which includes telephone hotline support, electronic mail, and ARCMAIL; complimentary limited registration at ESRI's annual user conference; and direct shipment of product updates. Primary Support is the only option for sites with only one ARCANFO license. Sup- port for optional exten- sions must be purchased separately, as indicated in the policy statement. Secondary Support. If your site has more than one ARC/INFO license and has purchased at least one Primary Sup- port subscription, you can take advantage_ of our E -3 a two -tiered support pro- gram. Secondary Sup- port, which features many of the advantages of Primary Support, is available at a reduced price for these sites. Such a program is available for all user platforms. Secondary Support requires that an experi- enced user (and one backup person) at the primary site be desig- nated as technical contact for all communication between ESRI and all sites covered by the agreement, both primary and secondary. Hotline, electronic mail, and ARCMAIL support are not available to Second- ary Support sites directly, but only through the designated primary tech- nical contact. Product updates are included for both primary and secondary sites, but the shipments will be sent only to the primary tech- nical contact for distribu- tion. The number of Secondary Support sub- scriptions that can be purchased for each Pri- mary Support subscrip- tion varies by product. Pricing Information. To obtain current pricing information, call your ESRI marketing repre- sentative or an interna- tional distributor.