Orange County NC Website
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we can clarify documenta. <br />gon.issues and provide <br />work - arounds to the user's <br />satisfaction. <br />ARCMAML. This service <br />provides an electronic <br />bulletin board of known <br />problems and solutions, the <br />ability to communicate <br />with other users, the abil- <br />ity to upload and download <br />files for information shar- <br />ing, and several special <br />interest bulletin boards. It <br />can be accessed 24 hours a <br />day by dialing a local ac. <br />cess number. <br />Electronic Mail. ESRI <br />also uses electronic mail to <br />receive your questions and <br />problems around the clock. <br />Domestic users can send <br />mail to support@esri.com. <br />International users should <br />contact their local distribu- <br />tor for support. <br />Our staff checks regu- <br />larly for incoming mes- <br />sages and distributes them <br />opy <br />Site <br />to the appropriate spe- <br />cialists. An answer is <br />returned by electronic <br />mail. <br />Product Updates and <br />Releases. At ESRI, we <br />believe that GIS soft- <br />ware is evolutionary, so <br />we continually enhance <br />the ARC/INFO software. <br />Periodically, we issue <br />software updates and <br />revisions to resolve <br />known problems and <br />provide new capabilities <br />for each ARC/INFO <br />product. <br />An update release <br />includes software modifi- <br />cations and a limited <br />number of significant <br />new features. Anew <br />product release includes <br />many major enhance- <br />ments to the capabilities <br />and functionality of the <br />product. Each update or <br />new release package <br />includes one software <br />installation kit and <br />E -2 <br />itv <br />appropriate documenta. <br />tion updates. The need <br />for and contents of up. <br />dates and new releases <br />are determined, sched. <br />Wed, and provided at the <br />discretion of ESRI. <br />Annual User Confer. <br />ence. Each year, ESRI <br />hosts a user conference to <br />which all our support <br />subscribers are invited. <br />Free registration is pro- <br />vided for some support <br />service options (please <br />refer to summary chart). <br />This conference is a <br />unique week -long infor- <br />mation exchange between <br />the ARC/INFO user <br />community and ESRI <br />staff You can meet with <br />other users to share <br />experiences and knowl- <br />edge. You can also attend <br />Your choice of many user <br />Presentations and techni- <br />cal sessions on how to use <br />ARC/INFO software. The <br />conference provides an <br />Opportunity to meet face - <br />to -face with the ESRI <br />staff to ask questions and <br />offer suggestions for how <br />we can better serve your <br />site's needs. <br />User Support Publica. <br />tion. As an ARCANFO <br />support subscriber, you <br />are automatically placed <br />on our mailing list for <br />complimentary publica- <br />tions. These publications <br />