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27 <br />Environmental Systems Research Institute, Inc. <br />380 New York Street <br />71 Redlands, <br />CA 92373 <br />(714) 743 -2853 <br />C.3 Software Support Fee Schedule <br />Software support fees are payable annually in advance. ESRI will invoice each purchaser based <br />on fees in effect on the date support fees become due each year. <br />Two forms of software support are available: Primary and Secondary. <br />Primary Support Service receives the following services: <br />a. Telephone consultation for user questions (see Support Chart in this section for the number <br />of calls permitted). <br />b. Software and User Guide Updates. <br />c. Registration for two people at the annual ESRI User Conference is provided with multi -user <br />primary support. <br />d.. Registration for one person at the annual ESRI User Conference is provided with single - <br />user primary support (except PC platform). <br />Secondary Support Service is provided through the Primary Support User (e.g., all calls <br />regarding user questions are made to the Primary Support User, not to ESRI). Examples of current <br />fees are listed on the following pages. <br />- INTENTIONAL BLANK- <br />A92- P1291/RS C -3 6/23/92 <br />