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I <br />EXHIBIT A - SCOPE OF SERVICE <br />The Employee Assistance Program ( "EAP ") services provided <br />Employer by HAI shall consist of the following components: <br />1. <br />C . ina ED-Imigma. HAI shall provide Employer's <br />designated employees and their eligibl7 dependents <br />counseling services 24 hours per day, <br />Non - emergency sessionVidemay lbtos3hsessions during clientaperuePis ode• <br />hours. HAI shall pro <br />For the purpose of this Agreement, "sessions" shall mean eac whether <br />separate occasion when H provided counseling to a <br />by telephone or t- person, p <br />sessions and post - referral telephone follow--up calls shall not co <br />as a session. <br />2 v i n an R in . HAI shall maintain <br />records for each client whohcon roblemHis resolved. ifereferralato a <br />monitor that. client until P <br />non -HAI provder isreferral. HAI willeprovideoEmployerlaw up <br />monitoring of that <br />statistical report of all cont Report Report Form, and Attache <br />hereto as Exhibit E, Standard Employer P <br />incorporated herein, is the form which t�formeissagreed topbytHAI <br />under this Agreement, Employer on a <br />and Employer. HAI will Provide these reports to <br />quarterly basis. <br />RU bl' i n Pursuant to this <br />3 <br />Agreement, HAI agrees to provide various e publications and wallet <br />emee All generic materials (i.e., <br />documents. P Y vided by guides, <br />at no extra <br />cards and supervisory guides) shall be pro <br />cost. Any <br />additional materials requested by Employer shall be <br />onal provided at an fdsuch materialstwillpbeyin •accordanceewitha <br />dissemination o with Employer's prior approval. <br />Employer's policies and only <br />y During the first year this Agreement is <br />4. Wig. <br />in effect, HAI will provide training to Employer's employees an <br />supervisors as negotiated aenineninvolvesttrainingasupervisory in <br />Exhibit F. Supervisory training <br />personnel to recognize emm° 1pyeertzainingninvolvesoexplainingotoes <br />to make use of the EA P <br />employees how they can make personnelewho pare Eto�receiveatraining, <br />designate those supervisory P HAI and Employer, all training <br />Unless otherwise negotiated by <br />sessions shall be g sessions. <br />5. F r R . <br />Employer has more than 5,000 employees, HAI <br />full -time resident office. <br />An HAI account executive based <br />administer Employer's account. <br />In locations where <br />shall maintain a <br />5. A iv e. <br />in Raleigh, North Carolina shall <br />3 <br />