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. . ft <br />Page 2 <br />and in no event later than 24 hours, excluding <br />situations beyond control of the cable company. <br />Other service work will be responded to within 36 <br />hours during the normal work week. <br />3. Customer Communications, Statements and Refunds. <br />A. Cablevision will provide information in each of the <br />following areas at the time of connection and at <br />any future time upon request: <br />o Products and services offered <br />o Prices and service options <br />a Installation and service policies <br />o How to use the cable service <br />R. Statements will be clear, concise, and <br />understandable. <br />C. Refund checks will be issued promptly, but no later <br />than the earlier of 45 days or the customers next <br />billing cycle following the resolution of the <br />request, and the return of any equipment supplied <br />by Cablevision if service is discontinued. <br />D. Customers will be notified a minimum of 30 days in <br />advance of any price or channel change, provided <br />the change is under the control of Cablevision. <br />If you have any questions on our customer service practices, <br />please feel free to contact me directly. <br />ROF:mah <br />92 -vas <br />