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Agenda - 02-18-1992
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Agenda - 02-18-1992
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BOCC
Date
2/18/1992
Meeting Type
Public Hearing
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Agenda
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3 <br />In mid - December, I shared with you a draft report of our <br />system review. In December and January, Rod and I also <br />provided oral reports and written summaries of our review to <br />the EMS Advisory Council, the 911 Communications Group (which <br />has been established as a product of the review process), the <br />Orange County Chief's Council, and the Orange County Command <br />Team. Feedback from members of these groups was fairly <br />limited, but I have considered the comments received in <br />preparing this final report. <br />TRAINING <br />In early September, I told you of steps taken in the past <br />several years to improve the level of training of Orange <br />County telecommunications personnel. The key features of the <br />training program include 40 hours of classroom training and <br />160 hours of closely supervised OJT before dispatchers are <br />assigned to work a console. Continuing education of at least <br />80 hours per year is also provided to full -time <br />telecommunicators. <br />An appreciable number of staff and outside agency <br />participants in the review process volunteered their views <br />that training had improved dramatically. We were told that <br />training in years past commonly was acquired through the <br />experience of working the consoles, without classroom work or <br />supervised OJT. Emergency Medical Dispatch (EMD) training <br />was also singled out for praise. Our dispatchers are trained <br />to ask the right questions, to take control firmly but <br />reassuringly in medical emergencies, and to provide basic <br />medical instructions until EMS personnel are on the scene. <br />Both Rod and I have seen and heard our dispatchers put this <br />training to work in dealing with frightened people in such <br />situations, and the effect is dramatic. <br />Orange central's "homegrown" training program appears to be <br />unique, both in North Carolina and across the country. <br />Jurisdictions of our size generally do not have their own <br />training programs, according to several national and state <br />officers of APCO, the national organization for Associated <br />Public- Safety Communications Officers. Elements of the <br />orange County program have now been shared with more than 50 <br />North Carolina jurisdictions. The class outlines and <br />materials in the training notebook are extensive, well - <br />organized, challenging, and of high quality. We recognized <br />the program in December with the plaque that reflects the <br />1991 NACo Achievement Award for excellence. <br />A number of training concerns were raised during the <br />review process. The issue of initial and continuing <br />education training for part -time telecommunicators is one <br />that poses some challenges. We will be looking into gays to <br />provide more training for part -time personnel, and to develop <br />more commitment among these personnel to staying with the <br />�A <br />
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