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Customer Agreement <br />Part 5 - Services <br />5,1 Maintenance Services <br />You may select the type of servLOe, from those available for the Machine. When we accept <br />your order, we agree to service the Machine described in a Transaction Document. Based on <br />the type of service, we will restore, the Machine to good working order or exchange it. We <br />may also perform preventive maintenance, including lubrication, adjustments, and <br />replacement of parts. We manage and install engineering changes that apply to the Machine. <br />We will inform you of the date on which Maintenance Services begin. We may inspect the <br />Machine within one month following that date. If the Machine is not in an acceptable <br />condition for service, you may 1) have us restore it for a charge or 2) withdraw your request <br />for Maintenance Services and we will refund any amounts you have paid to us for its service. <br />For a Machine under a usage plan, you agree to provide us with the meter reading as of the <br />last working day of the period that the minimum maintenance charge covers. <br />We provide Maintenance Services for selected non -IBM Machines only when they are <br />connected to certain IBM Machines. When a type of service involves the exchange of a <br />non -IBM Machine, the replacement may not be identical. <br />Maintenance Services do not cover accessories and certain parts, such as frames and covers. <br />In addition, Maintenance Services do not cover service of a Machine damaged by misuse, <br />accident, modification, unsuitable physical or operating environment, improper maintenance <br />by you, or failure caused by a product for which we are not responsible. <br />Alternative Service During Warranty <br />For certain Machines, at any time during the warranty period, you may select a different type <br />of service from that which we designate for the Machine. For example, if you prefer On -site <br />service to Carry-in, it may be available. We will inform you of the available types of service <br />for the Machine and the available alternative service periods. We provide the alternative type <br />of service for an additional charge. When the alternative service ends, we will continue <br />Maintenance Services for the Machine under the same type of service you selected. <br />(Maintenance Services Termination <br />You may terminate Maintenance Services for a Machine on one month's written notice to us <br />under any of the following circumstances: <br />1, after it has been under Maintenance Services for at least six months; <br />2. if you remove it from productive use within your Enterprise; <br />3. as of the effective date of an increase in Maintenance Services charges; or <br />4. if you terminate coverage for a Maintenance Service Option under our terms for 1) <br />removal of a Machine type from eligibility or 2) increased total adjusted charges for <br />Maintenance Services. <br />We may terminate Maintenance Services for a Machine on three months' written notice, <br />provided it has'been under Maintenance Services for at least one year. <br />Either of us mJy terminate service for any Machine if the other does not meet its obligatio•is <br />concerning Maintenance Services. On termination of service for a Machine, we will give y)u <br />any applicable. credit. <br />Z1254575 -00 1/91 Page 17 of 23 <br />