Agenda - 06-03-1991 - Laserfiche WebLink

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1.1 Page 5 NC SERVICE AGREEMENT I. All allotments of $300.00 and over and known postal probien cases will be sent to the DSS for pickup or by certified mail. 2. The county agency will assign participating households for either mail- pickup at the DSS (or issuance office) or for certified mail issuance upon the event of one replacement loss. The agency may elect to use mail- pickup or certified issuance for reasons other than replacement losses. 3. The county agency agrees to log such households at risk as a code 3 or code 7 respectively, on the State Computer (FSIS). 4. When losses for any quarter approach or exceed the USDA tolerance level (now .5% of total quarterly issuance) all issuances of $200.00 and over will be sent certified mail. The County retains the option at all times to have such issuances sent to the agency for recipient pick -up. 5. Claims will be accepted by the Contractor at the time the loss is established by the state based on written notice to the county agency. To file a claim, the county agency will forward to the Contractor copies of the letter of notice from the state and form FNS -259 for the appropriate period. Losses are not to be deducted from the service invoice. The county agency is protected against losses by private insurance, paid by Contractor. Losses will be filed with the insurance carrier and reimbursement will be sent to the county agency.when received by CCI, usually within 90 days. (j) The monthly postage cost will be based on the amount of money the U. S. Postal Service charges for First Class postage. CCI weighs each envelope to the hundreth -of -an -ounce to ensure that the county is not charged for more that first class postage. (k) When directed by the county the certified, sealed envelopes are escorted from the CCI vault location to the city issuance center(s) by an idependent, armed -guard courier service. According to County needs authorized by the Agency Director, CCI will establish the location(s), hire, and train issuance personnel, and direct a mail delivery system according to the following guide lines. I- A completed issuance is the client presenting an approved I.D., signing the issuance register and receiving their sealed envelope containing their monthly allotment of food stamps. 2- An operational unit is the smallest segment for issuance. It has an armed guard for crowd control and for checking the I.D.(s), a clerk who checks the I.D. and presents the register for signing, and a second clerk who receives the order for release and presents the envelope to the client. This unit can issue up to 4 clients per minute on established performance but will issue in excess of 2 per minute. If need be the guard and clerk can be one in the same.