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4 <br />EXHIBIT A -- SCOPE OF.SERVICE <br />The Employee Assistance Program ( "EAP ") services provided <br />Employer by HAI shall consist of the following components: <br />1. Counsel_ina ervi_es. HAI shall provide Employer's <br />designated employees and their eligible dependents ( "clients ") <br />counseling services 24 hours per day, 7.days per week. <br />Non- emergency sessions may be scheduled during regular business <br />hours. HAI shall provide 1 to 3 sessions per client per episode. <br />For the purpose of this Agreement, "sessions" shall mean each <br />separate occasion when HAI provides counseling to a client, whether <br />by telephone or in person, provided that post - counseling evaluation <br />sessions and post - referral telephone follow -up calls shall not count <br />as a session. <br />2. Evaluation and ReQortinq. HAI shall maintain <br />records for each client who contacts HAI for assistance, and shall <br />monitor that client until the problem is resolved. If referral to a <br />non -HAI provider is required, HAI agrees to provide follow -up <br />monitoring of that referral. HAI will provide Employer a <br />statistical report of all contacts and use of the EAP. Attached <br />hereto as Exhibit E, Standard Employer Report Form, and <br />incorporated herein, is the form which will be used for reporting <br />under this Agreement, unless a different form is agreed to by HAI <br />and Employer. HAI will provide these reports to Employer on a <br />quarterly basis. <br />3. Publications and Documents. Pursuant to this <br />Agreement, HAI agrees to provide various publications and <br />documents. All generic materials (i.e., employee guides, wallet <br />cards and supervisory guides) shall be provided by HAI at no extra <br />cost. Any additional materials requested by Employer shall be <br />provided at an additional cost to'Employer. HAI agrees that <br />dissemination of such materials will be in accordance with <br />Employer's policies and only with Employer's prior approval. <br />4. Tra�c . During the first year this Agreement is <br />in effect, HAI will provide training to Employer's employees and <br />supervisors as negotiated between the parties, or as specified in <br />Exhibit F. Supervisory training involves training supervisory <br />personnel to recognize employee problems and to encourage employees <br />to make use of the EAP. Employee training involves, explaining to <br />employees how they can make use of the EAP. Employer shall <br />designate those supervisory personnel who are to receive training. <br />Unless otherwise negotiated by HAI and Employer, all training <br />sessions shall be group sessions. <br />5. Full -Time gsi. ent Offices. In locations where <br />Employer has more than 5,000 employees, HAI shall maintain a <br />full -time resident office. <br />6. Account Executive. An HAI account executive based <br />in Raleigh, North Carolina shall administer Employer's account. <br />3 <br />