Orange County NC Website
Browse       Search
5 <br />UNDERSTANDING THE PROBLEM <br />The introduction of computer systems is increasing in the Human Services, The <br />need for this technology has never been greater, given the caseloads of many agencies <br />and the local, state and federal reporting requirements. With reductions in costs in the <br />technology of communication equipment, and greater computer awareness in general, <br />Duman Service agencies are slowly becoming more automated and more efficient. <br />A major problem in Human Services is information duplication within <br />departments and often between departments. The paperwork involved in keeping up with <br />clients, and the required data to local, state, and federal agencies is increasingly <br />burdensome. Personnel are taken away from client time to interact with paper. <br />Another problem in Human Services, is the sharing of information between and <br />within departments. A client enters through one department but the services this client <br />needs may involve more than a single department, or more than one section within a <br />department. The client often has to provide the same information in each section or each <br />department from which services are needed. By introducing an automated system <br />between departments, duplication of services can be avoided, less time may be spent <br />waiting to receive services, and communication between departments can be improved. <br />Another advantage to a centralized computing and communications system is the <br />ability to quickly gain summary information from all departments. With a more <br />centralized system, it would be easier to consolidate information and compile it into a <br />..... ........ 'ZlV - -9 (UM" Ser&Ues 9Waartft & Design Laboratory ............... <br />