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I <br />O R A N G E C O U N T Y <br />BOARD OF COMMISSIONERS <br />ACTION AGENDA ITEM ABSTRACT <br />Meeting Date: SEPTEMBER 18, 1990 <br />Action Agenda <br />Item # xx -Q <br />SUBJECT: CUSTOMER SERVICE REPORT <br />DEPARTMENT: COUNTY MANAGER pUBLIc HEARING: <br />Yes `X No <br />ATTACHMENT(S): INFORMATION CONTACT: <br />MANAGER'S OFFICE, EXTENSION 2300 <br />TELEPHONE NUMBERS: <br />Hillsborough - 732 -8181 <br />Durham - 688 -7331 <br />Mebane - 227 -2031 <br />Chapel Hill - 967- 9251/968 -4501 <br />PURPOSE: To share with the Board of County Commissioners the <br />status of our efforts to improve our customer service <br />approach to serving the citizens of Orange County. <br />BACKGROUND: At the Department Head Retreat last January <br />discussion focused on the mission of Orane,Countysive <br />government and how we could improve our "customer <br />service" to the citizens of Orange County. The <br />attached Mission Statement manifests the consensus <br />reached by Department Heads. A first step to <br />symbolize a renewed commitment of service to citizens <br />was the adoption of the slogan "You County In Orange <br />County" at the March 5 Board of Commissioners meeting. <br />On April 23 -24 a number of Department Heads and staff <br />attended an Institute of Government sponsored workshop <br />which focused on practical strategies to improve <br />customer service. <br />During the month of June, the Employee Consortium and <br />Department Heads evaluated current customer service <br />practices and examined areas that should be improved. <br />Within the next several weeks, the 1990 Report to the <br />People will be circulated which stresses the theme, <br />"You Count In Orange County." <br />Substantial training on customer service will occur in <br />the fall and winter as follows: <br />