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4 18 <br />SERVICE RESPONSE <br />As part of our continuing commitment to customer service, <br />Cable - <br />vision repair calls are nswRepair4requests usually trained <br />inta <br />Cablevision professionals. <br />one of two categories: system outages or individual repair <br />requests. As calls for individual repair service are received, <br />a computerized work order i areethenddispatched communications <br />next <br />center. These service call ointment is scheduled at the <br />available technician or an appointment <br />calls generated by a system <br />customer's convenience. Repair After three calls <br />service interruption are handled ed, the is analyzed and <br />are received, the pattern response <br />from the same vicinity problem. technicians are sent to repair the p <br />time to outages, once identified, is often within 30 minutes. <br />The time required to restore TSeicaleresolutaon time for �` ents <br />the nature of the problem. YP <br />service interruption is less than request wo hours. <br />thereditomjustm <br />for customers are processed up <br />Customer Service and Repair peroaapp�avala to grant up <br />to five days credit without a supervisor's <br />ower <br />Included in the area of repair response is standby p power <br />lies. The installation of battery operated standby p <br />supp improve <br />supplies in the system will �hetcurrentdinstallatianeof these <br />overall plant reliability. <br />power <br />supplies follows major distribution trunk routes an <br />e to <br />specific areas that have demon This placement assuresethe <br />problems with commercial power. <br />of our customers. Cablevision <br />maximum benefit for the majority supply units from a variety <br />continues to evaluate standby Power supply available today has <br />of vendors. While no standby P we will <br />proven to fully meet our staonaradmeasuredlbasis. <br />continue to install standby <br />