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Agenda - 08-21-1990
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Agenda - 08-21-1990
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11/1/2017 4:10:58 PM
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11/1/2017 4:06:15 PM
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BOCC
Date
8/21/1990
Meeting Type
Regular Meeting
Document Type
Agenda
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U <br />SERVICE MANAGEMENT SYSTEM <br />Applying computer technology, Cablevision has created a sophis- <br />ticated trouble call management system. The system features: <br />Sorting service calls by map grid and "technician <br />area <br />Calculation of the length of time, in hours, each <br />individual has been in "aging" or a not yet <br />cleared status. <br />Calculation of the number of pending trouble calls <br />in each tech area, as well as the average aging time <br />for those calls. <br />Calculation of the total number of pending trouble <br />calls in the entire system, as well as their average <br />aging time. <br />The creation of this automated system provides for easy and <br />efficient access to information by customer service represent- <br />atives and supervisors, early outage identification, automated <br />service call routing and improved monitoring and analytical <br />capability. <br />17 <br />
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