Agenda - 06-26-1990 - Laserfiche WebLink

Browse Search

ESRI J _J_j PC A]EtCMJFOs User Support Policy (June 1, 1959) Terms To be eligible for PC ARGlNFO User Support services, users should be aware of and adhere to the following terms: 1. PC ARCMM users must complete and return the product registration card (included in the PC ARCIWO package) within 30 days after receipt of the product. 2. Limited support is provided free of charge to registered users during the 90-day complimentary support period. Extended user support is available in 12 -month periods and must be purchased separately. n od and each year on the anniversary 3. Fees for user support are due and payable at the end of the complimentary support pe date thereafter. 4. Primary and Secondary Support services for ARCIINFO do not automatically include support for PC NETWORK. Support for this product must be purchased separately. 5. Annual fees are subject to change by ESRI without written notice. Fees due are based on the rates in effect at the time payment is due. A late charge equal to 15 percent of the invoiced support fee will be applied to accounts not paid within 30 days of the invoice date. 6. User support fees must be kept up-to -date. Subscribers may not skip a year and then re- subscribe to user support at a later date without paying the fees for the missed year(s). 7. Fees for support are nonrefundable. S. ESRI will ship all support materials (including those intended for secondary support subscriptions) to the primary technical contact. The contact will be responsible for distributing these materials to secondary support subscribers and other appropri. ate individuals within the organization. It is the organization's responsibility to inform ESRI in writing of any change regarding the technical contact. 9. Release and revision are synonymous. They refer to the numbered product offerings, such as Release 3.3 of PC ARC/1NF0. Version refers to the hardware platform and operating system- specific product offering. 10. PC licenses are all single -user licenses. Additional Terms for Multi -Copy Situ 11. Regardless of how many PC ARClINFO and ARC/INFO software products a customer acquires, if support services are to be retained, support must be purchased for all products. 12. Each organization desiring User Support for multiple copies of a PC ARCtWO software product must purchase one Primary Support subscription for every ten Secondary Support subscriptions. Limitations 1. ESRI fully supports PC INFO software when it has been purchased from ESRI, provided that you are within the complimen- tary support period or have subscribed to Primary Technical Support. Otherwise, PC INFO technical support must be arranged through Henco Software Systems, Inc. If Primary Technical Support is not contracted through ESRI and a problem occurs while using PC INFO, ESRI will not be able to help. 2. User support for TGRAF software must be arranged through Grafpoint, the developer and supplier t listed Tektronix TGRAF software. TGRAF emulates a Tektroniz terminal. However, ARC/INFO is designed and guaranteed to support terminals, not necessarily emulations. ESRI can provide telephone assistance to help with device set -ups and parameter specification. Additional support for TGRAF software must be arranged through Grafpoint. 3. ESRI does not provide user support for PC hardware, graphics cards and monitors, plotters, graphics printers, digitizers, modems, and so on, except to answer telephone questions of how supported devices interface to PC ARC1 FO. For example, ESRI can provide telephone assistance to help users build and test certain types of configuration files used in PC ARC/INFO, but cannot help connect hardware, guide users on building special cables, or set DIP switches on terminals, digitisers, and plotters. 4. ESRI publiahss a document entitled PC ARC /INFO Technical Guide to Hardware Options. This Guide lists all hardware requirements, optims, and brand -name devices known to work with PC ARCIWO. ESRI will not support the use of, nor be responsible for, the performance of PC ARCIWO software on hardware not included among the supported devices listed in this Guide. 5. Terms and conditions of this policy are subject to change by ESRI without written notice. 01989 by Environmental Systems Research Institute, Inc. All rights reserved- ARC/INFO and PC ARC/INFO are registered trademarks of Environmental Systems Research Institute, Inc. ESRI is the company name and trademark of Environmental Systems Research Institute, Inc. All rights reserved. PC INFO is a trademark of Henco Software Systems, Inc. Tektronix is a trademark of Tektronix, Inc. TGRAF is a trademark of Grafpoint. 0 380 New York Street, Redlands, CA 92373 \ Telephone: 714 - 793 -2853 ■ Hotline Telephone: 714 - 793 -ESRI ■