Agenda - 06-26-1990 - Laserfiche WebLink

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es� J 37 J JJ ARC/INFOO User Support Policy (June 1, 1989) Workstation, Mira, and Mainframe Computers Terms To be eligible for ARCIINFO User Support services. users should be aware of and adhere to the following terms: 1. Full support is provided free of charge to registered users for the first 12 months after purchase. Thereafter, user support services, available in 12 -month periods, must be purchased separately in advance. 2. Fees for Primary and Secondary Support services and object code technical support (after the first year) are due and payable each year on the anniversary date (defined as the installation date or, if self - installed, the 30 days following shipment of the product from our offices). 3. Primary and Secondary Support services for ARC/INFO do not automatically include support for ARC/IIVFO =K, ARCJNFO NETWORK-S, ARC/INFO COGOTS, GRID /GRM OPOT", and RDBIT" or object code. Support for these products must be purchased separately. 4. Annual fees are subject to change by ESRI without written notice. Fees due are based on the rates in effect at the time payment is due. A late charge equal to 15 percent of the invoiced support fee will be applied to accounts not paid within 30 days of the invoice date. 5. User support subscription fees must be kept up-to -date. Subscribers may not skip a year and then re- subscribe to user support services at a later date without paying the fees for the missed year(s). 6. Fees for support services are nonrefundable. 7. ESRI will ship all support materials (including those intended for Secondary Support subscriptions) to the primary technical contact. That contact will be responsible for distributing these materials to Secondary Support subscribers and other appro- priate individuals within the organization. It is the organization's responsibility to inform ESRI in writing of any change regarding the technical contact. 8. Sites holding object code licenses prier to December 31. 1988, can continue to receive object code updates by purchasing object code technical support with the first technical support fee due after that date. 9. Release and revision are synonyms. They refer to the numbered product offerings, such as Release 5.0 of ARC/INFO. Version refers to the hardware platform and operating system- specific product offering, such as the Sun version of ARCUTFO. 10. A single -user site has only one terminal per CPU and is, therefore, limited to one user at a time, such as a PC or single -user workstation. A multi -user site has a CPU that accommodates more than one terminal concurrently, such as a multi -user workstation, mini or mainframe computer. Additional Terms for Multi -Copy Sites 11. Regardless of how many ARCdNFO and PC ARC/INFO software products an organization acquires, if maintenance services are to be retained support must be purchased for all products and all optional modules. 12. Each organization desiring user support services for multiple copies of the ARCIINFO software product on the same hardware platform must purchase one primary support subscription for every ten secondary support subscriptions. The hardware platform is considered the same if it has the same manufacturer, has the same operating system, and runs the same version (not to be confused with release level or revision) of ARCM - FO. Limitations 1. ESRrs support is limited to unmodified software distributed by ESRL 2. ESRI fully supports INFOT9 software when user support service has been purchased from ESRL Otherwise, INFO user support must be arranged through Heneo Software, Inc. If user support is not contracted through ESRI and a problem occurs -while using INFO, ESRI will not be able to help. If the source of a problem is not clear. ESRI will help identify it and deter- mine who can help correct it. 3. ESRI does not provide technical support for hardware, graphics cards and monitors, plotters, graphics punters, digitizers, modems, and so on. cuxq t to answer telephone questions of how supported devices interface to ARC/INFO and this is limited to standard supported devices. For supported devices, we ARCIINFO Release Notes for each product revision, the ARC/INFO System Dependencies Guide for each platform„ and all applicable Last Minute Notes for that release. 4. Terms and conditions of this policy are subject to change by ESRI without written notice. ARVINFO and PC ARVINFO are registered trademarks of Environmental Systems Research Institute, Inc. ESRI is the company name and registered trademark of Environmental Systems Research Institute, Inc. ARCMAM, ARC/INFO NETWORK, ARCWO TIN, ARCIINFO COGO, and RDBI are trademarks of Environmental Systems Research Institute, Inc. INFO is a trademark of Henco Software, Inc. 1 ■ 380 New York Street, Redlands, CA 92373 ■ Telephone: 714793 -2853 ■ Hotline Telephone: 714 - 793 -ESRI ■