Agenda - 06-04-1990 - Laserfiche WebLink

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J -37 j J PC ARC/INFO` User Support Policy (June 1, 1989) Terms To be eligible for PC ARCJW0 User Support services, users should be aware of and adhere to the following terms: 1. PC ARC474M users must complete and return the product registration card (included in the PC ARClINFO package) within 30 days after receipt of the product. 2. Limited support is provided free of charge to registered users during the 90-day complimentary support period. Extended user support is available in 12 -month periods and must be purchased separately. rind and each year on the anniversary 3. Fees for user support are due and payable at the end of the complimentary support pe Y date thereafter. 4. primary and Secondary Support services for ARCM70 do not automatically include support for PC NETWORK Support for this product must be purchased separately. based at the time 5. Annual fees are subject to change by ESRI without written notice. Feeswill be as o applied to accounts effect paid within 30 payment is due. A late charge equal to 15 percent of the invoiced support pP date of the invoice date. 6. User support fees must be ]rcpt up-to -date. Subscribers may not ship a year and then re- subscribe to user support at a later date without paying the fees for the missed year(s). 7. Fees for support are nonrefundable. S. ESRI will ship all support materials (including those intended for secondary support subscriptions) to the primary technical contact. The contact will be responsible for distributing these materials to secondary support subscribers and other appropri- ate individuals within the organization. It is the organization's responsibility to inform ESRI in writing of any change regarding the technical contact. 9. iteleaae and revision are synonymous. They refer to the numbered product offerings, such as Release 3.3 of PC ARCIMO. Version refers to the hardware platform and operating system- specific product offering. lo. PC licenses are all single -user licenses. Additional Terms! for Multi -Copy Sites 11. Regardless of how many PC ARC /W0 and AWWO software products a customer acquires, if support services are to be retained, support must be purchased for all products. 12. Each organization desiring User Support for multiple es or a PC A CT FO software product must purchase one Su primary Support subscription for every ten Secondary Support subscriptions. Limitations 1. ESRI fully. supports PC INFO software when it has been purchased from ESRL provided that you are within the complimen- tary support period or have subscribed to Primary Technical Support. Otherwise, PC INFO technical support must be arranged through Henn Software Systems, Inc. If primary Technical Support is not condwted through ESRI and a problem occurs while using PC INFO, ESRI will not be able to help. G�pL the developer and supplier of TGRAF software. 2. User support for TGRAF software must be arranged through to support listed Tektronix TGRAF emtlatw a Tektr'on= terminal. However, ARCIWO is designed and guaranteed termin" net neansarny► emnlatmw ESRI can provide telephone assistance to help with device set -ups and parameter specification. Additional support for TGRAF software must be arranged through Grafpoint. hid printers, digitizers, 3. ESRI does not provide user support for PC hardware, graphics cards and monitors, plotters, grail p gi modems, and so aa. e=pt to answer telephone questions of how supported devices interface to PC ARGINFO. For example, ESRI can pmyWe telephone assistance to help users build and test certain types of configuration Gies used in PC ARCA NFO. but cannot help connect hardware, guide users on building special cables, or set DIP switches on terminals, digitizers, and plotters. 4. ESRI publishes a document entitled PCARC /IIVFD Technical Guide m Hardman Options. This Guide lists all hardware requirements, opdom, and brand -come devices known to work with PC ARCinc included ESRI among not ppo devices listed in sesponable for. the performance of PC ARCANFO software on hardware not included among the supported this Guide. S. Terms and conditions of this policy are subject to change by ESRI without written notice. ®1989 by Environmental Systems Research Institute, Inc. All rights reserved. ARC(INFO and pC ARC/DiFO are registered trademarks of Environmental Systems Research Institute, Inc. ESRI is the company name and trademark of Environmental Systems Research Institute, Inc. All rights reserved. PC INFO is a trademark of Henco Software Systems, Inc. Tektronix is a trademark of Tektronix, Inc. TGRAF is trademark of Grafpoint. 2 380 New York Street, Redlands, CA 92373 ■ Telephone: 714 -793 -2853 ■ hotline Telephone: 714793 -ESRI ■