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problem turns out to be a <br />coding or documentation <br />error for which there is no <br />workaround, resolution <br />may have to wait for a pro- <br />gramming modification. <br />Usually, however, we can <br />clarify documentation <br />issues and provide work- <br />arounds to the users' <br />satisfaction. <br />Product Updates and <br />Releases. At ESRI, we <br />believe that GIS software <br />is evolutionary, so we <br />continually enhance <br />ARC/INFO. Periodically, <br />we issue software updates <br />and revisions to resolve <br />known problems and pro- <br />vide new capabilities for <br />each ARC/INFO product. <br />An update release <br />includes software modifica- <br />tions and a limited number <br />of significant new features. <br />A new product release <br />includes many major en- <br />hancements to the capabili- <br />ties and functionality of the <br />product. <br />Each update or new <br />release package includes <br />one software installation <br />kit and appropriate docu- <br />mentation updates. The <br />need for and contents of <br />updates and new releases <br />is determined, scheduled, <br />and provided at the discre- <br />tion of ESRI. <br />Annual User Conference. <br />Each year, ESRI hosts a <br />user conference to which <br />all our support subscribers <br />are invited. A registration <br />fee may be required (please <br />refer to summary chart). <br />This is a unique week -long <br />information exchange be- <br />tween the ARC/INFO user <br />community and ESRI staff. <br />You can meet with <br />other users to share experi- <br />ences and knowledge. You <br />can also attend your choice <br />of many user presentations <br />and technical sessions on <br />how to use ARCI NFO. <br />The conference provides <br />an opportunity to meet <br />face -to -face with the ESRI <br />staff to ask questions and <br />offer suggestions for how <br />we can better serve your <br />site's needs. <br />Whit <br />User Support Publ ica- <br />tion& As an ARC/INFO <br />support subscriber, you are <br />automatically placed on our <br />mailing list for complimen- <br />tary publications. These <br />publications provide you <br />with the most up -to -date <br />information about our <br />products and what is hap- <br />pening throughout the GIS <br />world. TechNotes provide <br />you with the most current <br />technical information on <br />each of our products. This <br />information takes the form <br />of technical procedural tips, <br />articles written by our <br />technical support staff, <br />hardware configuration <br />suggestions, and many <br />other helpful ideas often <br />initiated by our users. <br />ARC News, a quarterly <br />newspaper, is our way of <br />sharing GIS news from <br />ESRI and around the <br />world. Each issue contains <br />information about our <br />current activities, new <br />software developments, <br />news from ARC/INFO user <br />groups, highlights of many <br />user projects employing <br />ARC/INFO, and more. <br />Maintenance and <br />Support Programs <br />Complimentary Support. <br />Included in your purchase <br />of ARC/INFO is a period <br />ranging from 90 days to 12 <br />months (depending on the <br />platform) during which <br />time you receive free sup- <br />port. The installation and <br />