Agenda - 06-04-1990 - Laserfiche WebLink

Browse Search

ESRI Environmental Systems Research Institute. Inc. .i JJ 13 ARTICLE 15 - SOFTWARE MAINTENANCE I2MONTH PERIOD SERVICE FOR IN ITIAL - - ESRI will support/maintain the software for a period of 12 months following installation. Software support and maintenance will apply only to unmodified software (defined as software not modified by the County, its agents or employees) and to modifications incorporated and distributed by ESRI in updated versions of the software. Standard. software updates provide only for standard devices supported by ESRI. The County is responsible for making or arranging for updates to interfaces for nonstandard devices. This maintenance and support will include the following: 1. Correction of malfunctions caused by incorrect coding or programming. 2. Correction of functions which fail to perform as specified in supporting documentation. ESRI also agrees to provide program corrections for any system errors reported and determined to be in the system, the documentation, or in any published operational procedures in the most expeditious manner possible and at no cost to the user for period of 12 months following installation. In order to facilitate the orderly handling of problems which occur in the software, the following procedures will occur. 1. The County will document any problem which occurs in the software with respect to the specific data file on which it occurs. 2. The County will attempt to replicate the problem using other test data. 3. The above mentioned documentation and testing will be forwarded to ESRI's office for debugging of errors in a timely manner. 4. ESRI will correct the problem and return the corrections to the County in a clearly documented form. During the period of maintenance and update service, ESRI shall be available to assist in debugging or answering user questions regarding software operation by telephone consultation on weekdays between the hours of 9:00 A.M. and 4:00 P.M. Pacific Time. The County's GIs Consultant or System Administrator designated in Appendix J shall mail or telephone problems or questions to the ESRI User Coordinator, 380 New York Street, Redlands, California, 92373, Telephone (714) 793 -2853. ESRI shall also be available to assist in debugging or answering user questions regarding software operation by telephone. In addition, ESRI will deliver to the County all updates to the software which are distributed within 12 months following installation. These updates will be sent to the County's SystemAdministrato; designated in Appendix H. A90- P0101/BB -9- 4/17/90