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Attach. 1 <br />3 <br />- Review site plans /building permits when 24 -tour system <br />!-` is implemented <br />If you see anyone in the department who is not already <br />with a staff member, ask if they are being helped. <br />Take in applications for subdivision. Whenever <br />possible, review application for completeness on the <br />spot, and complete acceptance form to give to applicant <br />(copy to file, MS) <br />Provide zoning information and pre - application <br />subdivision review. <br />- Direct person to appropriate individual division, <br />department, agency, if their questions are not directly <br />related to Planning. Follow through on this to the <br />extent possible, to make sure that the "customer" <br />connects with the right person. Thi''s may include <br />escorting them to the appropriate person in the <br />department (or building) or phoning persons in other <br />departments. Do Dot send someone to another department <br />or person unless you are certain that they can be <br />assisted there. <br />- Always be friendly, courteous, and patient. if someone <br />.: is very upset or angry, wants to talk to a supervisor or <br />the Planning Director, let me know and I will intervene. <br />Minimize time spent working on specific projects. <br />Extended phone conversations, research, etc. relating to <br />one of your projects are discouraged. Avoid corriniMments <br />to take care of something right away. Review of <br />individual projects for which you are the planner is not <br />part-of the Planning Ambassador role, and should be done <br />only as time permits. <br />Finally, please remember the importance of the Planning <br />Ambassador concept. This is one of the most critical <br />components of our Public Relations program, and one by which <br />the success of our efforts will be judged. The Planning <br />"Ambassadorship" is as much an attitude as a work task. The <br />purpose of our existence as County Planners on that day is <br />service and helpfulness. We can focus all of our attention <br />on the "customer ", without worrying about all of the other <br />things we normally do. An attitude of genuine interest and <br />excitement in providing good .service will come across to the <br />public, and is as important as accurate information. <br />If you have any questions, or ideas on how the Planning <br />Ambassador system can be improved, please let me know. <br />