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13 <br /> Key Near-term Next Steps <br /> • Review emergency communication practices and systems (OWASA <br /> and partners) <br /> • Develop corrective action plan to ensure reliable fluoride system — <br /> to be reviewed by Board of Directors prior to resuming fluoride <br /> addition <br /> • Develop action plan on additional near- and long-term measures <br /> to improve system resiliency <br /> • Continue transparency and proactive community engagement <br />