2017-537-E ES - ESO Solution, Inc. for EHR billing software

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DocuSign Envelope ID:5217DEC1-2EF1-4A49-AD1 F-F6CBCC3F8A9E • Overview of data flow and system security, including creating login credentials • Entering patient data on the ESO ePCR Mobile software as well as the web-based application (this will include descriptions of all fields and data flow explanations) • Extended sessions for training end users and troubleshooting issues (if training power users) ESO generally offers two end user training classes per day of onsite training. Each end user session lasts approximately 3 to 3.5 hours (8 hour days for power users, starting with a standard training session in the morning and in-depth training in the afternoon). The number of days of training purchased by Customer is listed on Exhibit A to this SOW, and ESO will deploy trainers as necessary to meet the schedule requested by Customer. Each end user only needs to attend one session. Ideally, classes of 20 or less, in a training room with a projector and wireless internet connection while end users follow along on mobile computers, are preferred. ESO's implementation team will work carefully with the agency to meet all training needs and requirements. Selecting which individuals from the organization will learn how to use and teach others to use the software is vital to the success of the project. These power users will gain an in-depth knowledge of ESO ePCR and will ensure continuity in staff education by providing training and mentoring to the rest of the organization, including new employees who join the agency after the initial onsite training and deployment have occurred. The power users selected will receive advanced information about ePCR systems in general and ESO ePCR in particular and should be comfortable with technology, be champions of ESO and have a clear understanding of the organization's internal processes. Note that these individuals will not necessarily be the people with the highest rank or the longest tenure. System administrator(s) should also plan to attend at least one of the power user/end user classes. This not only acknowledges administrators' support of the new program, but it also allows them to acquire additional expertise on the software's functionality so that they may serve as knowledgeable resources. Also, ESO suggests that attendees be off-duty for power user/end user training and administrators offer a personnel/hardware ratio of no more than 3:1 to create an optimal learning environment. Agencies are encouraged to move to full use of the system within 10 days of training. Training guides and videos are available for reference by administrators and users at all points of set-up, training and live use of the system and are updated regularly to include upgrades to the software. Power users may utilize these training materials during later training sessions in the matter they see fit. Said training materials shall be made available to user through their subscription to the software—as administrators log into their test environment, they will have the ability to review the training materials. Those training materials not made available in this fashion will be delivered to Customer by ESO. Milestone 9: Regulatory Compliance Deliverable: Reporting Testing Data reporting to the agency typically happens between end user training and system go-live. As needed, the agency will be required to go through training on the registry site and submit a copy of our jointly executed Business Associates Agreement. ESO also will work with the agency to complete any necessary integration with the State and/or County Regulatory reporting systems.