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DocuSign Envelope ID:5217DEC1-2EF1-4A49-AD1 F-F6CBCC3F8A9E <br /> department's processes. However, we understand training needs, and combined with the billing <br /> partner, the training event will likely be a two-day session, and we can also provide additional <br /> assistance during the on-site training sessions. ESO utilizes GoToMeeting for online training and <br /> the maximum number of attendees is 25. <br /> Milestone 5: Mobile Software Testing <br /> Deliverable: Software Testing <br /> This activity occurs immediately after mobile software installation. <br /> All users should log in to both the web and mobile applications to ensure that they have been <br /> assigned an appropriate level of access to the system (i.e. that they have access to the various <br /> modules—ePCR, QM, Admin and Reports—that they will require). <br /> Milestone 6: Billing Interface (if applicable) <br /> Deliverable: Billing Interface Testing <br /> ESO Solutions has successfully completed billing interfaces to a variety of billing software <br /> packages. During the implementation phase, ESO and the billing partner will work together to <br /> test the interface. <br /> Milestone 7: Online Administrative Training (QM/Reporting) <br /> Deliverable: Online Training <br /> This training takes place online as a separate online session. ESO conducts this training using <br /> regularly scheduled, bi-monthly GoToMeeting sessions and it is recommended that all of your <br /> Supervisory and Billing Staff attend. They do NOT need to pre-register for any given class. A <br /> class schedule will be provided to you at the completion of your initial Administrative Training <br /> Session as well as information on how to join the ongoing training sessions. At most, the training <br /> takes two hours. <br /> The focus of the additional administrative training is to provide: <br /> • An overview of ESO Reports <br /> • Detailed class over the usage of the ESO Quality Management system <br /> • Information specific to the processing of Billing Records <br /> Milestone 8: Conduct End User Training <br /> Deliverable: Onsite training <br /> This activity typically occurs around 10 days before system go-live on the ESO ePCR software. <br /> This final phase of training is designed to familiarize end users with the features and <br /> functionality of the ePCR module. <br /> The goal of end user training is to reach as many field users as possible and to develop a core <br /> group of power users from the EMS organization who, in turn, will develop a knowledge base <br /> for future staff in conjunction with support from ESO (train the trainer). This training takes users <br /> through each page of the ePCR application, giving them in-depth views into the functionality and <br /> usability of all aspects of the software. During this time, users will be provided with <br /> opportunities for hands-on involvement with the software to enforce what they have learned and <br /> will be given ample time to ask questions about any issues they may encounter during day-to-day <br /> use. Training objectives include: <br />