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DocuSign Envelope ID:5217DEC1-2EF1-4A49-AD1 F-F6CBCC3F8A9E <br /> i. Online Quality Management/Reporting takes place on a scheduled bi-monthly <br /> basis. We recommend that those individuals involved in the overall <br /> performance process attend. The training takes about two hours. <br /> j. About ten days before the system goes live, ESO provides onsite training in <br /> order to familiarize end users with the features and functionality of the suite. <br /> The goal is to reach as many field users as possible. For each training session, <br /> ESO offers two classes per day with each class lasting about 3-4 hours. Power <br /> users—those individuals that will use and teach—will generally attend a <br /> morning and afternoon session. <br /> k. Power users receive advanced information about the ePCR suite and should be <br /> comfortable with technology and have a clear understanding of the <br /> organization's internal processes. <br /> I. Ideally, the number of participants in an onsite training class is 20, and in a <br /> training room with a projector and wireless internet connection. <br /> m. System administrators should also plan to attend at least one of the power or <br /> end user classes. <br /> n. ESO suggests that attendees be off-duty for power user/end user training. <br /> o. ESO suggests to administrators that the personnel/hardware ratio be no more <br /> than 3:1 to create an optimal learning environment. <br /> p. Agencies are encouraged to move to full system use within ten days of <br /> training. <br /> q. ESO provides training guides and videos at all points of set up, training, and <br /> live use. Such tools are regularly updated to include during software upgrades. <br /> r. Designated users will go through training on the state registry site. <br /> —Knowledge Transfer <br /> ESO places a special emphasis on the `train the trainer concept' by identifying the need for <br /> "power users"to receive more advanced, or detailed, training. These power users are expected to <br /> learn the product well enough to educate future employees and provide refresher training if <br /> necessary. <br /> Further, once the system is placed into production, ESO offers customer support, regional <br /> learning opportunities, and a host of materials available for training. We do not train our <br /> agencies and leave—we support our agencies and their end users through the lifetime of the <br /> contract. Customer support is included within your contract. <br /> —Implementation Schedule <br /> ESO's schedule contains specific milestones with a description of the deliverables associated <br /> with each milestone. During the project kick-off phase dates will be defined with the project <br /> implementation team. Our summary and detail work plan below presents a rollout process that <br /> we can condense or expand based on Customer's specific needs. Variables not controlled by <br /> ESO are items such as getting the setup file completed,providing training dates, delivery of <br /> hardware and integration with other services (i.e. CAD). <br />