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DocuSign Envelope ID:5217DEC1-2EF1-4A49-AD1 F-F6CBCC3F8A9E <br /> Vendor Roles & Responsibilities <br /> The roles and responsibilities of ESO Solutions in the design and implementation of training is <br /> included in the sections above and below, detailing the milestones of project implementation. <br /> ESO understands the importance of making sure you know how the product works and how to <br /> best incorporate the product into your daily operations. We take great pride in working hand in <br /> hand with the customer during implementation and beyond. <br /> Staff Roles & Responsibilities <br /> The milestones listed below include the responsibilities of your agency's staff in the <br /> implementation of ESO software. Coordinating training dates and testing the software are a few <br /> of the items that can either speed up or delay the implementation timeline. <br /> The proposed work plan is a guide. We will work closely with designated project managers for a <br /> smooth implementation. We understand the scheduling needs of the emergency services <br /> environment, having successfully implemented the software for more than 2000 clients of <br /> varying sizes and needs. <br /> Interfacing with CAD typically involves assistance from the CAD vendor and while we can <br /> typically complete the ePCR portion of the interface within a six-week period, we do not have <br /> control over the CAD vendor's participation, schedule, and needs. In this case, with multiple <br /> vendors involved, the ESO software will be up, running, and working but there are no guarantees <br /> that the interfaces will be complete by the desired go-live date. <br /> Personnel involvement and decision points milestone stages include: <br /> a. ESO's implementation specialist provides your agency's project manager a <br /> project planning worksheet to identify the organization's key players who will <br /> participate in implementation and the ongoing administration of the software. <br /> These individuals include agency administrators, quality management <br /> administrator(s), and any software release recipients. <br /> b. Agencies provide ESO with vendor contacts (i.e., billing, CAD, or any other). <br /> c. ESO's implementation specialist and your agency's project manager will work <br /> together on scheduling, frequency of meetings, and other meetings to discuss <br /> progress. <br /> d. You return a `setup' file prior to milestone 3. This information includes <br /> personnel, medic units, vehicles, facilities to and from which the Customer <br /> commonly transports patients, and more. <br /> e. ESO provides designated users with a user name to create a password, log in to <br /> the system, and complete the agency setup process. <br /> f. You install ESO ePCR Mobile on agency tablets and computers. <br /> g. Online administrative training (milestone 4) typically lasts three hours and <br /> should be attended by those individuals participating in system administration <br /> that have a good understanding of your processes. <br /> h. ESO utilizes GoToMeeting for online training and the maximum number of <br /> attendees is 25. <br />