2017-537-E ES - ESO Solution, Inc. for EHR billing software

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DocuSign Envelope ID:5217DEC1-2EF1-4A49-AD1 F-F6CBCC3F8A9E EXHIBIT E EHR IMPLEMENTATION STATEMENT OF WORK I. Background ESO Solutions, founded in 2004, currently serves 1,900-plus agencies and 55,000-plus end users across more than 46 states. We serve agencies large and small, urban and rural, and our clients include federal, regional, and local government agencies, hospitals, volunteer departments, and private agencies, by providing an electronic patient care reporting (ePCR) software solution for the pre-hospital environment. Customer desires an electronic patient care reporting software solution that is both NEMSIS compliant, and desires that said ePCR software solution be implemented and its users be trained in a timely and competent manner, as further described in this SOW. ESO's hosted, Software as a Service (SaaS) solution enables agencies to run the EHR system from any computer with an internet connection, as well as from a mobile component for data entry at the patient's side. This hosted model makes our solutions fast and easy to implement, and there is no upfront investment for server hardware. Updates to the software are automatically deployed to end users, reducing demands on the ever-increasing needs of agency information technology staff Further, our customers rest assured that our data hosting facilities meet rigorous requirements to protect customer data at all times through high availability standards, unsurpassed physical security, reliability and backup, and a disaster recovery plan. ESO employs over 100 employees, most of whom work in the Austin office. Regional account representatives typically live in the region in which they work, while support, implementation and development staff work out of the office in Austin, TX. In implementing the SaaS model, ESO works with agencies in proposed 11-step implementation process. The process is led be one of ESO's three implementation specialists and delivered by a client services administrator, a support manager assisting in the CAD and billing interfaces, and a technical product manager assisting agencies with new software features as well as billing and state extract processes. In addition,based on the segment of implementation, specialists that are part of the client services team assist the agency in implementation. II. Training Plan Strategy ESO Solutions' blended implementation and training plan relies on both on-site and remote, off- site training. Having implemented over 1,900 customers, ESO provides flexible training options to meet the specific needs of your agency.