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I DocuSign Envelope ID:2EB38731-F132-4892-9C24-99B22BE669C2 <br /> Exhibit A <br /> Additional Business Terms <br /> The following additional business terms are incorporated by reference into the Agreement as applicable based on the <br /> particular products and services described in the Customer's Quote. <br /> "Data Feed" means data content licensed by third parties to Everbridge and supplied to Customer through the Service <br /> (e.g., real time weather system information and warnings,and third party maps). <br /> "Incident Administrator" means an individual who is authorized by Customer as an organizational administrator for the <br /> Incident Management Service. <br /> "Incident Operator" means an individual who is authorized by Customer as an operator of the Incident Management <br /> Service. <br /> "Premium Features" means the products and services listed on the Premium Feature List attached to the Quote. <br /> 1, Data Feeds; Other Data. Notwithstanding anything to the contrary in this Agreement,to the extent that Customer has <br /> purchased or accesses Data Feeds,the sole and exclusive remedy for any failure, defect, or inability to access such <br /> Data Feed shall be to terminate the Data Feed with no further payments due. No refunds shall be granted with respect <br /> to such Data Feed. In addition,to the extent Customer has purchased a feature that allows Customer to monitor, and <br /> utilize information and data from other sources not supplied by Everbridge directly(e.g.,Twitter) (collectively "Other <br /> Data"), Everbridge disclaims any and all liability of any kind or nature resulting from any inaccuracies or failures with <br /> respect to all Other Data. <br /> 2. Incident Management. For Customers purchasing the Incident Management Service: (a) Customers may only <br /> designate the number of Incident Operators and Incident Administrators set forth on the Quote, and such individuals <br /> shall only have the access rights pursuant to such designation and role; (b) Incident Administrators shall have the ability <br /> to build incident templates, report on incidents, and launch incident notifications; (c) Incident Operators shall only have <br /> the ability to launch or manage incidents; and (d) Customer shall be provided the number of incident templates <br /> purchased pursuant to the Quote. If Customer exceeds the number of Incident Operators, Incident Administrators or <br /> incident templates purchased, Customer shall be charged the applicable fees then in effect for additional Incident <br /> Operators, Incident Administrators or incident templates, as applicable. <br /> 4 <br />