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DocuSign Envelope ID:E8C538EF-9595-4E36-A4C9-2CA66C7BE34A <br /> 8 Mail Envision shall dispense intervention Annually No more <br /> Turnaround mail service orders within an average than 10%to <br /> Time— of five (5) business days per Contract be allocated <br /> Intervention Year,provided EnvisionPharmacies towards one <br /> Orders has dispensed a minimum of one performance <br /> thousand (1,000) total mail service area. <br /> orders in such Contract Year. <br /> "Intervention Mail Service Order" <br /> means mail service orders received by <br /> EnvisionPharmacies that are not in <br /> stock and which do require physician <br /> or patient contact or other non- <br /> standard procedures prior to <br /> dispensing by EnvisionPharmacies. <br /> Retail Pharmacy <br /> 9 Online Except for scheduled maintenance Annually No more <br /> Claims periods,Envision's claims than 10%to <br /> Processing adjudication system will be available be allocated <br /> System at least ninety nine percent (99%) of towards one <br /> Availability the time,measured on a book of performance <br /> business basis. area. <br /> 10 Online Ninety-eight percent(98%) or more Annually No more <br /> Claims of online transactions will be than 10%to <br /> Processing processed within four(4) seconds be allocated <br /> System based on an annual average, towards one <br /> Response measured on a book of business basis. performance <br /> area. <br /> Other Services <br /> 11 Eligibility All usable eligibility files received Annually $40 per file, <br /> Load before 7:00 AM Eastern Time on any subject to a <br /> Turnaround business day will be accurately maximum <br /> loaded and active in the on-line penalty of <br /> claims adjudication system within $500 per <br /> two (2) business days of Envision's Contract <br /> receipt. Year. <br /> 12 Standard Envision's standard financial Annually $40 per file, <br /> Financial reporting package will be made subject to a <br /> Reporting available online within 30 days maximum <br /> Package following the end of the quarter. penalty of <br /> Turnaround $500 per <br /> Contract <br /> \Pass-through PBMSA(041917) ©Envision Pharmaceutical Services,LLC Page 32 of 41 <br />