2017-484-E Finance - Compass Center for Women and Families - Outside Agency Performance Agreement

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DocuSign Envelope ID: E865EBC7-DCBB-4CE6-A224-13D663E29E12 EXHIBIT A PROVIDER'S OUTSIDE AGENCY APPLICATION f) Who is your target population of individuals to benefit from this program and how will they be identified and connected with the program? Domestic violence is a crime that negatively impacts people regardless of age, gender, race, sexual orientation, socio-economic status, or religion, and is unfortunately all too common in all Orange County communities. Compass Center's Domestic Violence Crisis Services Program connects with clients via community education and outreach work, our 24-hour domestic violence hotline, word of mouth, and we receive referrals from other agencies. Anyone who has any concerns related to domestic violence can access these services. Our clients are primarily people who have directly experienced domestic violence in childhood or adulthood, their friends and loved ones or service providers needing assistance in addressing the needs of a victim. Frequently these clients will utilize our services multiple times, enabling us to build deeper, more supportive relationships with clients. We refer batterers to batterers intervention programs and other services that might be helpful to them. We never have waiting lists. g) Describe the credentials of the program manager and other key staff. (Ex. Identify Program Manager and credentials, describe training provided to volunteers, etc.) The Domestic Violence Crisis Services Program is staffed by the following personnel: Associate Director, Director of Domestic Violence Crisis Services, Director of Court Advocacy and Community Response, Latinx Advocate, Support Group Coordinator, Director of Latino Services, and the Director of Client Services and Volunteer Management. The Associate Director, Director of Domestic Violence Crisis Services, and Support Group Coordinator positions require a Master's in Social Work, Counseling or an equivalent degree in human services, and the other positions require Bachelor's Degrees. In addition, previous experience working in domestic violence service provision and working with volunteers is prioritized. Staff train and supervise the following volunteer positions: daytime and overnight hotline advocates, court advocates, support group facilitators, child care volunteers and interpreters/translators. Domestic violence hotline advocate trainings occur twice a year and consist of 42 hours of trainings including dynamics of domestic violence, state policies on child abuse and mandatory reporting, domestic violence-related laws in NC including protective orders, role-playing client contacts, and cultural competency. In addition they participate in a minimum of two four-hour shadowing sessions of current advocates in our office. Court advocates also complete the 42 hour training and two in-office shadowing sessions, plus a minimum of two shadowing sessions in court. The support group facilitator training is approximately 25 hours. They then complete 8 weeks of shadowing at 1.5 hours a week (12 hours total). The support groups are co-facilitated, so a new facilitator is always paired with an experienced facilitator. Childcare volunteers receive 4 hours of training. Interpreters are screened for language proficiency and complete two hours of shadowing as well as an eight-hour training. Services are provided at our offices at 210 Henderson St. in Chapel Hill, on-site at the courthouse in Hillsborough, and at other locations in the community as needed such as the hospital, medical offices, police stations, mental health clinics, etc. h) Describe the specific period over which the activities will be carried out and include an implementation timeline. PROGRAM INFORMATION 1/30/2017 4:02:21 PM 01 0 a q o 1 6 o 1 4