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Evaluation of Alternatives -Regional Impacts <br />Customers <br />From the average customer's standpoint, the exact structure or administration of the <br />service provider is of minimal importance compared to the day-to-day performance, <br />understandability and ease of use, and reliability of the service itself, For this evaluation, <br />criteria for customers focus on these issues of reliability (ability to reserve trips and <br />receive hansportation), eligibility, access and flexibility. <br />Benefits for agencies may arise in coordination and consolidation through improved <br />record-keeping, communication, and processes for matching clients of agencies with a <br />transportation provider, more seamless trip scheduling, and more uniform procedures, <br />including tracking all transportation costs. <br />Improved coordination with fixed route transit systems in the region will also present a <br />series of benefits to customers, who may access transportation on a more universal level <br />when trips, schedules, and information transcend the administrative or jurisdictional <br />boundaries of individual systems,. <br />Operations <br />From an operations standpoint, the primary benefits to coordination and consolidation <br />will come from greater efficiency in both capital and administrative expenditures and <br />improved flexibility in the provision of public transportation services. None of the <br />alternatives presented is likely to present any disadvantages from an operational <br />perspective relative to the systems and how they function currently, Operations remain as <br />they are currently structured as three separate systems or operating divisions in <br />Alternatives 1 and 2, while full consolidation under TTA would represent the greatest <br />potential benefit from an efficiency and regionalization standpoint. <br />Ltst it tttTOnal/Implementation <br />Institutional and regulatory benefits to be gained from regionalization coincide with <br />benefits outlined aUove for Uoth customers and operations. That is, the potential exists to <br />improve connections between different hansit operators, whether that is between county <br />providers or between human servicehural general public systems and urban regional <br />fixed route fransit systems. Furthermore, as connections are enhanced between these <br />modes and systems, a successful model can be replicated for varying degrees of <br />coordination with other neighboring counties. <br />Implementation feasibility represents a challenge for each of the counties to some degree <br />for any of the three alternatives presented, while full consolidation clearly requires the <br />greatest administrative and institutional change. This should be minimized, however, as <br />Trimrgle Regional Ti ansportatton Development Plan -Executive S:anmary 9 <br />