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DocuSign Envelope ID: F605B8E3-ACFC-4418-B52E-881 D27D5CE24 <br /> moot <br /> JJJ- - - 'Your community resource for mediation,facilitation, and conflict resolution. <br /> DSC was founded in 1978 and is North Carolina's original community mediation center. <br /> DSC has mediated thousands of cases, and trains hundreds of individuals each year in <br /> conflict resolution and mediation or negotiation skills. Our trainings are interactive and <br /> custom-tailored so that scenarios and role plays are relevant to each participant's <br /> workplace experience. <br /> Exhibit A:Training Proposal <br /> Organization: Orange County Partnership to End Homelessness <br /> Contact: Corey Root <br /> Homeless Programs Coordinator <br /> Orange County Partnership to End Homelessness <br /> 200 S. Cameron St.,PO Box 8181,Hillsborough,NC 27278 <br /> (919) 245-2496 <br /> croot @orangecountync.gov <br /> Title: Conflict Resolution and De-escalation Techniques <br /> Date: August 3 and 16,2017 <br /> Time: 4 hours (8:30 a.m.-12:30 p.m.) each training <br /> Participants: Maximum: <br /> Location: TBD,to be provided by client in Triangle Area <br /> Description of course: <br /> This two- hour training will be designed in conjunction with the Orange County <br /> Partnership to End Homelessness to meet the needs of staff when navigating <br /> through conflict and seeking to de-escalate it. Preparation for the training will <br /> consist of development of appropriate curriculum and role-plays, based on <br /> examples given by OC Partnership to End Homelessness staff. This training <br /> provides hands-on practice and roleplay. <br /> In the training,participants will 1) develop skills related to conflict resolution; <br /> 2) practice these skills; and 3) develop a shared understanding of how the skills <br /> can be put to everyday use. <br /> During the workshop,participants will: <br /> • Review conflict theory and choices when faced with difficult workplace <br /> issues; <br /> • Practice listening skills, including reflective listening and reframing for <br /> de-escalation of difficult situations; <br /> • Practice skills for asserting oneself when faced with difficult situations <br /> and; <br /> • Learn how to apply these skills when resolving conflict through roleplay <br /> practice. <br /> 302 West Weaver St, Carrboro NC 27510 (919) 929-8800 <br /> www.disputeseitietnent.org ent.oi°g Fax: (919) 942-6931 <br />