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DocuSign Envelope ID:874D086C-148C-418A-B140-732EE045A830 <br /> the Interpreter's home or the Provider's office, whichever is closer to the extent <br /> reasonable and actually incurred by the Provider with respect to the Services provided. <br /> c. Invoice Procedure. Provider shall complete and submit the County Invoice to County <br /> staff within three weeks of the time services are rendered. <br /> i. The Interpreter will record the start and finish time worked to the minute. After <br /> the first two (2) hours of service, payment will be calculated and paid in 15 <br /> minute increments. <br /> ii. Cancelled Appointment. In the event of a cancelled appointment, the County <br /> will reimburse the Provider for two (2) hours of interpreter services in the event <br /> of a same day cancelled appointment (includes appointments for clients who do <br /> not show up for an appointment, and for those who cancel an appointment with <br /> less than 24 hour notice). If an appointment is cancelled between 24 and 48 <br /> hours before a scheduled appointment, the County will reimburse Provider for <br /> one (1) hour of interpreter services. In the event of a cancelled same day <br /> appointment, Interpreters are required to stay until relieved of duty by the <br /> individual in charge. County staff may require other interpreter-related services <br /> in place of the scheduled appointment. As stated above, the Provider may <br /> submit an invoice in the event of a broken appointment (with less than 48 hour <br /> notice). <br /> iii. Unexpected Closing or Delayed Opening. In the case of an unexpected closing <br /> or delayed opening (e.g., inclement weather) of the Health Department, the <br /> Provider shall not be paid for missed appointments. When in doubt, the <br /> Provider or the Interpreter can call (919) 732-8181 to see if county offices are <br /> open or are on a delayed schedule. When possible,the Interpreter is also asked <br /> to help call his/her scheduled clients to inform them of the delay or closing. <br /> d. Payment for Basic Services and Reimbursable Expenses shall become due and payable <br /> within thirty(30) days of Provider properly invoicing County. Payment shall be subject <br /> to provisions of Sections 5 (a) and(b). <br /> e. Disputes. In the event the amount stated on an invoice is disputed by the County, the <br /> County may withhold payment of all or a portion of the amount stated on an invoice <br /> until the parties resolve the dispute. Should Provider fail to perform its duties under the <br /> terms of this Agreement, County may, without fault or penalty, withhold any payment <br /> associated with the work to be performed until such time as said work is completed. <br /> f. Additional Services. County shall not be responsible for costs related to any services in <br /> addition to the Basic Services performed by Provider unless County requests such <br /> additional services in writing and such additional services are evidenced by a written <br /> amendment to this Agreement. <br /> 6. Responsibilities of the County. <br /> a. The County has designated (Annette M. Moore) to act as the County's representative <br /> with respect to the Project and shall have the authority to render decisions within <br /> guidelines established by the County Manager and/or the County Board of <br /> Commissioners and shall be available during working hours as often as may be <br /> reasonably required to render decisions and to furnish information. <br /> Revised 10/16 <br /> 4 <br />