Orange County NC Website
I~, <br />XDS Emeraencv /Crisis Services <br />XDS believes a high quality crisis system is paramount to successful services for <br />individuals with multiple disorders and complex treatment needs. This kind of <br />successful crisis system has to have two distinct strengths. <br />1. Identifying potential crisis situations and provide timely interventions <br />and supports to avert those crises. <br />XDS relies on numerous mechanisms to avert crises whenever passible. <br />During the initial assessment, person centered planning, and plan review <br />processes special attention is dedicated to building an individualized crisis <br />plan. This plan identifies specific triggers and,waming signs that can alert the <br />individual, family members, and treatment staff of impending crises. it also <br />describes specific safety and supportive actions that can quickly be <br />implemented in response to waming signs. <br />• With consent, the crisis plan is shared with appropriate family members, <br />supports and other providers in order to encircle an individual with help when <br />waming signs emerge. <br />• The crisis plan also includes preferences for treatment if, in fact, a crisis <br />response arises. <br />2. Providing immediate, 24 hour, 365 day per year crisis response when <br />crisis situations do emerge, <br />XDS has 24/7/365 responsibility for clients being served by the ACT Team <br />and for other XDS Clients on an as needed basis. In addition to the 24/7/365 <br />crisis response, crisis interventions and services are available Monday <br />through Friday 8:00 am to 5:00 pm, evenings, and weekends on a routine and <br />as needed basis. <br />Individuals, family members, and support staff are given a crisis pager <br />number and a cell phone number to be used in emergency situations. XDS <br />does not use the Protocol crisis number published by the OPC LME for <br />individuals it serves, If a XDS client does call the Protocol crisis number, <br />Protocol is instructed to refer the crisis caller to the XDS on-call staff for <br />assessment and intervention. <br />XDS Inc. <br />Cross Disability Services, Page 28 <br />