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DocuSign Envelope ID:D164BE86-F785-4067-B01F-BFFEBB5FF1B9 <br /> 13. Does the contract obligate the Cloud provider to supply the County with the provider's <br /> performance records, including access to daily and weekly service quality statistics? <br /> i uu p ru uuu <br /> If No, Explain: Performance records are not generally available to the County or <br /> AutoMon. If the County has a specific concern regarding performance, the issue should <br /> be raised with AutoMon who can coordination a conversation with Microsoft is needed. <br /> 14. Explain the contractually obligated service level parameters, minimum levels, specific <br /> remedies and penalties for non-compliance for: <br /> 1) Uptime AutoMon has not experienced any significant degradation of performance <br /> when the Azure platform is operating properly. Therefore, our service level standards are <br /> tied to a subset of the Windows Azure SLA, which reports a greater than 99.5%uptime. <br /> 2)Performance and response time: AutoMon leverages the elastic database features of <br /> Microsoft Government Azure to save costs and hold costs down for its customers. <br /> Accordingly, performance will vary depending on the function being performed within <br /> the application and the time of day the function is initiated. The goal is sub 2 second <br /> response times for all page loads, however, reports and dashboards sometimes take longer <br /> if the application has been idle for some time or if the query is particularly complex. <br /> 3) Error correction time: The Master Subscription Agreement signed by the customer <br /> contains detailed obligations for remedying errors related to the application licensed by <br /> the customer. Also see AutoMon's Software Maintenance Handbook for further <br /> explanation. <br /> 4) Infrastructure and security: As a standard part of the development process, AutoMon <br /> performs code reviews, unit tests and other Q/A processes, and integrations tests to <br /> ensure the integrity of our applications including as it pertains to data security and <br /> operational integrity. Since customer data is stored in Microsoft Azure Government data <br /> centers, and those data centers are certified under many federal and state data security <br /> certifications, including CJIS compliance, security and integrity of data is subject to the <br /> continuing obligations required to maintain those certifications. <br /> 15. Does the contractually defined Service Level Agreement define pertinent terms such as <br /> downtime, scheduled downtime, etc...? <br /> Yes. The terms of the Microsoft Azure Government operating agreement contains <br /> detailed definitions relating to operating tasks and performance. Further, the Master <br /> Subscription Agreement signed by the customer with AutoMon outlines the process for <br /> upgrades,backups and service level definitions in the event of an error. <br /> If No, Explain: 01 A <br /> 16. Does the contract specify minimum disaster recovery and business continuity <br /> requirements, including penalties for non-compliance, as discovered through onsite <br /> inspections, audits or actual disasters? <br /> Yes. Ce Pretrial relies on the capabilities of SQL Azure operating on Microsoft's Azure <br /> Government platform. The standard arrangement is to provide point-in-time recovery of <br />