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DocuSign Envelope ID:2D650D61-BB7F-46DB-BD3F-711 DFC5D7E31 <br /> Cute iCy CechnoC gy SoCut[on OLoutgo County I ca[Goythnment: <br /> IlomCCC nctuiting [Qu ci..tut.SOtH l tinif 001.7 <br /> Hourly Plans <br /> Under BlueAlly's standard agreement, all resolution issues that are not associated with a fixed <br /> price BlueAlly SOW are either charged from our prepaid pool of hours or our pay per use <br /> models. This choice allows for the flexible use of resources during peak needs and cost effective <br /> savings during areas of stability. All rates are based on terms of agreement for business usage <br /> hours, Monday through Friday, excluding Holidays. <br /> 20 hour pool of hours $195.00 $3,900.00 <br /> Pay Per Use model $200.00 Billed Monthly <br /> Please note: BlueAlly has agreed to configure 10 Meraki access points as part of their Meraki <br /> purchase for free of charge (Quote M7-1724-A-00). <br /> Prepaid Hours Overages <br /> In the case that the Customer exceeds the available hours in their prepaid pool,the Customer will <br /> be given the opportunity to reload their prepaid pool and have the deficit of hours taken out of <br /> the reload. In the case that the Customer does not choose to reload hours, all overages will be <br /> billed at BlueAlly's standard hourly rate of$200.00 per hour. <br /> Reloading Hours <br /> The customer can reload or add hours at any point during the agreement. Reload increments are <br /> in bundles of 25 hour pools and are added at the original prepaid price. <br /> Business Hours Usage <br /> All work performed for the customer under this Agreement will occur at a 1:1 ratio for billable <br /> hour to actual hours worked. Business hours are defined as 8:00AM to 5:30PM EST, Monday <br /> through Friday. Yearly observed holiday schedule shall be provided to Customer upon request. <br /> After Hours Usage <br /> Requests that are performed on an emergency basis that occur after normal hours of business <br /> (8:00AM to 5:30PM EST, Monday through Friday) are consumed at an hourly rate of 1.5:1 against <br /> the existing prepaid pool of hours or multiplied by 1.5:1 when performing our pay per use <br /> calculations. This rate does not apply to sufficiently scheduled maintenance windows agreed <br /> upon by both Customer and BlueAlly. <br /> Support Requests <br /> All Customer support requests must be issued by sending an email to consult @blueally.com. <br />